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- Tasks: Manage customer care calls, coordinate maintenance requests, and liaise with teams for effective resolutions.
- Company: Join Bellway Homes, one of the UK's largest house builders, committed to inclusivity.
- Benefits: Enjoy a competitive bonus, pension scheme, discounts, and flexible working options.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Experience in administration, preferably in construction; GCSE Maths and English required.
- Other info: Flexible hours, occasional Saturday work, and great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Bellway Homes – Recruitment Administrator
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division is looking to recruit a Senior Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports to the Division’s Head of Customer Care.
Principal accountabilities of the Senior Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook)
- Committed to diversity and inclusion
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
- This role requires occasional Saturday working from 09:00am – 13:00pm
In return we can offer you:
- Competitive annual bonus
- Contributory pension scheme
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
We reserve the right to close this vacancy if a large volume of applications are received.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Construction
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Senior Customer Care Coordinator employer: Bellway Homes
Contact Detail:
Bellway Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bellway Homes. Understand their values, projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Senior Customer Care Coordinator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! During the interview, highlight your administration skills and experience in fast-paced environments. Use specific examples from your past roles to demonstrate how you've successfully managed multiple tasks and communicated effectively with different teams.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Senior Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Care Coordinator role. Highlight your experience in administration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your background fits with Bellway's values. We love seeing genuine enthusiasm for the role.
Showcase Your Communication Skills: Since this role involves liaising with various teams, make sure to demonstrate your excellent communication skills in your application. We want to know how you handle different situations and communicate effectively with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Bellway Homes
✨Know the Company Inside Out
Before your interview, take some time to research Bellway Homes. Understand their values, recent projects, and what makes them stand out in the construction industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Senior Customer Care Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with various stakeholders in past roles. Be ready to discuss how you handle customer queries and coordinate with different teams, as this will be crucial for the role.
✨Demonstrate Your Organisational Skills
This role requires excellent administration skills and the ability to juggle multiple tasks. Bring examples of how you've managed similar responsibilities in a fast-paced environment. You might even want to mention specific tools or methods you use to stay organised and meet deadlines.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with defects or coordinating with subcontractors, and prepare your responses. This will show that you're proactive and ready to tackle the job head-on.
