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- Tasks: Manage customer calls, coordinate maintenance requests, and liaise with teams for defect resolution.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity and success.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and flexible working options.
- Why this job: Be part of a dynamic team that values diversity and offers opportunities for personal growth.
- Qualifications: GCSE Maths and English (Grade 4+) and experience in a fast-paced administrative role.
- Other info: Occasional Saturday work required; travel to development sites is necessary.
The predicted salary is between 36000 - 60000 £ per year.
Senior Customer Care Coordinator
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division, is looking to recruit a Senior Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Head of Customer Care.
Principal accountabilities of the Senior Customer Care Coordinator role include:
* Ensure all calls received into the department are managed appropriately and issues are logged.
* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
* Maintain the relevant Customer Care log/monitor.
* Check invoices and forward for payment.
* Liaise with the Buying department to order materials as and when required.
* Ensure defects are reported to sub-contractors on a regular basis.
* Arrange completion of end of defect works for Housing Associations.
* Liaise with Site Teams to ensure remedial works are completed within timescales.
* Liaise with Sales Teams to ensure customer queries are answered.
* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
* Experience of working as an Administrator in a fast paced environment.
* Experience of working within the construction or house building sector is desirable.
Qualifications and Training
* GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
* Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
* Ability to liaise with internal and external personnel
* Good administration skills with the ability to coordinate numerous issues during the working day
* Able to work to deadlines in a fast paced environment
* Ability to work on own initiative
* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
* Committed to diversity and inclusion
The Role and Working Conditions
* Willing to be flexible in respect to day to day duties and hours worked
* Ability to travel to all development sites, including the divisional office
* This role requires occasional Saturday working from 09:00am – 13:00pm
In return we can offer you:
Competitive salary
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Holiday purchase scheme
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
We reserve the right to close this vacancy if a large volume of applications are received
Senior Customer Care Coordinator employer: Bellway Homes
Contact Detail:
Bellway Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the construction and house building sector. Understanding the industry will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Senior Customer Care Coordinator, you'll need to liaise with various teams and customers, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Network with professionals in the construction industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle specific customer care situations, as this will showcase your problem-solving abilities and experience.
We think you need these skills to ace Senior Customer Care Coordinator
Some tips for your application 🫡
Match Your Skills: Before applying, carefully review the job description and ensure that your skills and experience align with the requirements for the Senior Customer Care Coordinator role. Highlight relevant experiences in your CV.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences mentioned in the job description. Emphasise your administrative experience, communication skills, and any relevant background in the construction or house building sector.
Complete the Online Application Form: When redirected to the online application form, make sure to fill it out completely and accurately. Double-check all sections to avoid missing any important information that could affect your application.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Bellway Homes
✨Know the Company
Before your interview, take some time to research Bellway. Understand their values, recent projects, and their approach to customer care. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in administration or the construction sector. Be ready to discuss specific examples of how you've managed customer queries or coordinated tasks in a fast-paced environment.
✨Demonstrate Communication Skills
As a Senior Customer Care Coordinator, strong communication skills are essential. Prepare to showcase your ability to liaise with various stakeholders, including customers, subcontractors, and internal teams. Consider using the STAR method to structure your responses.
✨Show Your Flexibility
The job requires flexibility in duties and hours. Be prepared to discuss how you've adapted to changing situations in the past and express your willingness to work occasional Saturdays or travel to different sites as needed.