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- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: Experience in administration; construction sector experience is a plus.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Scotland East Division, located in Livingston is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports to the Division’s Head of Customer Care.
Principal Accountabilities Of The Customer Care Coordinator Role Include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications And Training
- GCSE Maths and English – Grade 4+ (or equivalent).
Skills And Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked.
- Ability to travel to all development sites, including the divisional office.
- This role requires occasional Saturday working from 09:00am - 13:00pm.
In Return We Can Offer You:
- Competitive salary.
- Competitive annual bonus.
- Contributory pension scheme.
- 25 days holiday, plus bank holidays.
- Access to discounts and benefits portal.
- ShareSave Scheme.
- Cycle to Work Scheme.
- Life assurance.
- Holiday Purchase Scheme.
- Earn and Learn Opportunities.
We reserve the right to close this vacancy if a large volume of applications are received.
Customer Care Coordinator in Livingston employer: Bellway Homes
Contact Detail:
Bellway Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Livingston
✨Tip Number 1
Get to know the company! Research Bellway and their values, especially their commitment to inclusivity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Coordinator, you'll need to liaise with various teams and customers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences at Bellway and any tips they might have for you. Networking can open doors!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Bellway team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care Coordinator in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in administration and any exposure to the construction or house building sector. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it's crucial to demonstrate your excellent interpersonal skills. Use examples in your application that showcase how you've effectively communicated in past roles. We love a good story!
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. A polished application shows us you're serious about the role and can handle the administrative tasks that come with it.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bellway Homes
✨Know the Company Inside Out
Before your interview, take some time to research Bellway and its values. Understand their commitment to inclusivity and how they operate within the construction sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Prepare examples from your past experiences where you've successfully managed customer queries or coordinated with different teams. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you stay organised in a fast-paced environment. Bring up specific tools or methods you use to manage your workload, like prioritising tasks or using software to track issues, which will highlight your administrative capabilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle customer feedback, or what a typical day looks like for a Customer Care Coordinator. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
