At a Glance
- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and flexible working options.
- Other info: Opportunities for career growth and personal development in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: Experience in administration; GCSE Maths and English Grade 4+ required.
The predicted salary is between 30000 - 42000 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division, located in Leicester is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports to the Division’s Customer Care Manager.
Principal accountabilities of the Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent).
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked.
- Ability to travel to all development sites, including the divisional office.
- This role requires occasional Saturday working from 09:00am - 13:00pm.
In return we can offer you:
- Competitive salary.
- Competitive annual bonus.
- Contributory pension scheme.
- 25 days holiday, plus bank holidays.
- Access to discounts and benefits portal.
- ShareSave Scheme.
- Cycle to Work Scheme.
- Life assurance.
- Holiday Purchase Scheme.
- Earn and Learn Opportunities.
We reserve the right to close this vacancy if a large volume of applications are received.
Customer Care Co-Ordinator in Enderby employer: Bellway Homes
At Bellway, we pride ourselves on being one of the UK’s largest house builders, fostering a supportive and inclusive work culture that values diversity and encourages personal growth. Our East Midlands Division in Leicester offers a dynamic environment where you can thrive as a Customer Care Coordinator, with access to competitive salaries, generous holiday allowances, and various employee benefits designed to enhance your work-life balance. Join us to be part of a team that is committed to excellence and making a positive impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Co-Ordinator in Enderby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bellway Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bellway Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Co-Ordinator in Enderby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bellway Homes:Your cover letter is your chance to shine! Tell us why you want to work at Bellway Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bellway Homes!
How to prepare for a job interview at Bellway Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
