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- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Join Bellway, one of the UK's largest house builders, committed to inclusivity.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and flexible working options.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: Experience in administration; GCSE Maths and English Grade 4+ required.
- Other info: Opportunities for career growth and personal development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division, located in Leicester is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports to the Division’s Customer Care Manager.
Principal accountabilities of the Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent).
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked.
- Ability to travel to all development sites, including the divisional office.
- This role requires occasional Saturday working from 09:00am - 13:00pm.
In return we can offer you:
- Competitive salary.
- Competitive annual bonus.
- Contributory pension scheme.
- 25 days holiday, plus bank holidays.
- Access to discounts and benefits portal.
- ShareSave Scheme.
- Cycle to Work Scheme.
- Life assurance.
- Holiday Purchase Scheme.
- Earn and Learn Opportunities.
We reserve the right to close this vacancy if a large volume of applications are received.
Customer Care Co-Ordinator in Enderby employer: Bellway Homes
Contact Detail:
Bellway Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator in Enderby
✨Tip Number 1
Before you even think about applying, make sure your LinkedIn profile is polished and up to date. We want to see your skills and experience shine through, so add any relevant projects or achievements that showcase your customer care expertise.
✨Tip Number 2
Networking is key! Reach out to current or former employees at Bellway on platforms like LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 3
When you get that interview, be ready to demonstrate your problem-solving skills. Think of examples from your past experiences where you’ve successfully handled customer issues or coordinated tasks under pressure. We love to see how you tackle challenges!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bellway team. Good luck!
We think you need these skills to ace Customer Care Co-Ordinator in Enderby
Some tips for your application 🫡
Keep Your Info Up-to-Date: Before you dive into the application, make sure all your details are current and accurate. This helps us get a clear picture of who you are and what you bring to the table!
Complete the Online Form: When you're redirected to our online application form, take your time to fill it out completely. A fully completed form means we can review your application without any hiccups.
Show Off Your Skills: Highlight your experience in administration and any relevant skills that match the role. We love seeing how your background fits with what we're looking for, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Bellway Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Co-Ordinator. Familiarise yourself with the key responsibilities mentioned in the job description, like managing calls and coordinating maintenance requests. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role requires excellent interpersonal skills, be prepared to demonstrate your communication abilities during the interview. Think of examples where you've effectively liaised with different teams or resolved customer issues. Practising these scenarios can really help you shine.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or coordinating multiple tasks. Prepare some examples from your past experience that highlight your problem-solving skills and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
