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- Tasks: Support customers by addressing inquiries and resolving issues daily.
- Company: Join Bellway, a leading company dedicated to building an inclusive culture.
- Benefits: Enjoy flexible working options and various corporate perks.
- Why this job: Be part of a team that values diversity and makes a real impact.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Complete the online application form to kickstart your journey with us.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Coordinator
Do you have the following skills, experience and drive to succeed in this role Find out below.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Northern Home Counties Division, located in Milton Keynes is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Head of Customer Care.
Principal accountabilities of the Customer Care Coordinator role include:
* Ensure all calls received into the department are managed appropriately and issues are logged.
* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
* Maintain the relevant Customer Care log/monitor.
* Check invoices and forward for payment.
* Liaise with the Buying department to order materials as and when required.
* Ensure defects are reported to sub-contractors on a regular basis.
* Arrange completion of end of defect works for Housing Associations.
* Liaise with Site Teams to ensure remedial works are completed within timescales.
* Liaise with Sales Teams to ensure customer queries are answered.
* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
* Experience of working as an Coordinator in a fast paced environment. xiskglj
* Experience of working within the construction or house building sector is desirable.
Qualifications and Training
* GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
* Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
* Ability to liaise with internal and external personnel
* Good administration skills with the ability to coordinate numerous issues during the working day
* Able to work to deadlines in a fast paced environment
* Ability to work on own initiative
* Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
* Committed to diversity and inclusion
The Role and Working Conditions
Willing to be flexible in respect to day to day duties and hours worked
Ability to travel to all development sites, including the divisional office
This role requires occasional Saturday working from 09:00am – 13:00pm
In return we can offer you:
Competitive salary
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
Holiday Purchase Scheme
Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received
Customer Care Coordinator employer: Bellway Homes
Contact Detail:
Bellway Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with Bellway's values and culture. Understanding their commitment to inclusivity and respect for differences will help you align your responses during interviews and demonstrate that you are a good fit for their team.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your customer care skills. Think about situations where you resolved conflicts or improved customer satisfaction, as these will be crucial in demonstrating your capabilities.
✨Tip Number 3
Research common challenges faced in customer care roles, particularly in the construction industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Bellway on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Care Coordinator role, which can help you tailor your approach.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description for the Customer Care Coordinator position thoroughly. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Craft a Tailored CV: Highlight relevant experience in customer service or coordination roles in your CV. Use specific examples that demonstrate your skills in communication, problem-solving, and teamwork, which are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Bellway's commitment to inclusivity and respect for differences, and provide examples of how you've contributed to a positive team environment.
Complete the Online Application Form: When redirected to the online application form, ensure all sections are filled out completely and accurately. Double-check for any errors or missing information before submitting your application to avoid delays in the review process.
How to prepare for a job interview at Bellway Homes
✨Know the Company
Before your interview, take some time to research Bellway. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
✨Prepare for Behavioural Questions
Expect questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you provide clear and concise answers that highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if Bellway is the right fit for you.
