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For Companies At a Glance
- Tasks: Support customers by addressing inquiries and resolving issues daily.
- Company: Join Bellway, a leading company dedicated to building an inclusive culture.
- Benefits: Enjoy flexible working options and various corporate perks.
- Why this job: Be part of a team that values diversity and makes a real impact.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: Opportunity for growth in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
Role
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Northern Home Counties Division, located in Milton Keynes is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team. This role reports to the Division’s Head of Customer Care.
Responsibilities
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
- Experience of working as an Coordinator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications And Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills And Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
- This role requires occasional Saturday working from 09:00am – 13:00pm
In Return We Can Offer You
- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
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Customer Care Coordinator employer: Bellway Homes
Contact Detail:
Bellway Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Research Bellway's values and culture thoroughly. Understanding their commitment to inclusivity and respect for differences will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your customer care skills. Think about situations where you resolved conflicts or improved customer satisfaction, as these will be crucial in showcasing your capabilities.
✨Tip Number 3
Network with current or former employees of Bellway on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company and potentially give you a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Practice common interview questions related to customer service roles. Being well-prepared for questions about handling difficult customers or working under pressure will help you feel more confident and articulate during the actual interview.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description for the Customer Care Coordinator position carefully. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Craft a Tailored CV: Highlight relevant experience in customer service or coordination roles in your CV. Use specific examples that demonstrate your skills in communication, problem-solving, and teamwork, which are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Bellway's commitment to inclusivity and respect for differences, and provide examples of how you've contributed to a positive team environment in the past.
Complete the Online Application Form: When redirected to the online application form, ensure that all sections are filled out completely and accurately. Double-check for any spelling or grammatical errors before submitting, as attention to detail is important in customer care roles.
How to prepare for a job interview at Bellway Homes
✨Research the Company
Before your interview, take some time to learn about Bellway. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Think about the typical questions asked for a Customer Care Coordinator role, such as how you handle difficult customers or your experience with customer service software. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to engage effectively with customers.
✨Emphasise Teamwork and Inclusivity
Bellway values an inclusive culture, so be prepared to discuss your experiences working in diverse teams. Highlight any examples where you contributed to a positive team environment or supported inclusivity in the workplace.
