Sales Progressor in Comberton

At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. Bellway is working towards becoming a more inclusive employer that values and respects individual differences in the workplace.

The Sales Progressor is responsible for moving sales from reservation stage through to contract exchange and completion, driving this to happen in the shortest possible timescale while ensuring maximum profit is achieved through effective management of the sales team's progression, all whilst providing a high level of service to our customers. The Sales Progressor also provides administrative backup to the Sales Director, Head of Sales, and Sales Office Manager.

Responsibilities

• Ensure communication is maintained between Bellway's nominated solicitor and the customer's solicitor to strive for contract exchange by the specified reservation expiry date.
• Liaise between the divisional office-based sales team, Sales Advisors, and Lenders/Brokers/Estate Agents to ensure all stakeholders are adequately informed about the progress of each individual sale in the sales pipeline.
• Investigate and resolve any problems, particularly those involving multiple chains.
• Act as an additional point of contact to customers to guide them through the contract/completion process, providing a central point of contact so the process runs smoothly, especially when dealing with customers unfamiliar with legal terminology.
• Ensure customers are given the highest levels of service at all times.
• Resolve any ad-hoc or minor queries that may not necessarily need to be directed to the legal team, allowing the conveyancers to focus on more complex enquiries and achieve a prompt exchange of contracts/completion.
• Ensure Sales Advisors provide accurate, regular updates (at least weekly) and provide support when needed.
• Provide a weekly update report to Senior Management or as required.

Experience, Qualifications and Skills

• Knowledge of the housing market and conveyancing process would be desirable.
• Experience of working in a sales-targeted environment.
• Experience of building effective working relationships within a team.

Qualifications and Training

No formal qualifications are necessary but evidence of relevant experience and skills will be required.

Skills and Aptitude

• A dynamic and proactive approach is essential.
• A patient and tenacious approach to all aspects of the role.
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to adapt to new systems.
• Positive and self-motivated.
• Excellent communication and interpersonal skills.
• Committed to diversity and inclusion.

Role and Working Conditions

• A flexible approach to work including working beyond core office hours as and when required.
• Ability to cover other administrative tasks as required during busy periods.

Compensation and Benefits

• Competitive salary.
• Competitive annual bonus.
• Contributory pension scheme.
• 25 days holiday, plus bank holidays.
• Access to discounts and benefits portal.
• ShareSave Scheme.
• Cycle to Work Scheme.
• Life assurance.
• Holiday Purchase Scheme.
• Earn and Learn opportunities.

We reserve the right to close this vacancy if a large volume of applications are received.