Sales Advisor in Ruislip

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

The role of Sales Advisor reports to the Sales Manager and carries out all sales aspects involved in the day-to-day running of a development, whilst ensuring we give the highest level of service to all customers. The role also involves achieving or exceeding sales targets as well as effectively progressing reservations through contract exchange and legal completion.

• Responsible for achieving sales targets, as defined by senior management.
• Liaise with customers, solicitors and financial advisors on a regular basis to ensure timely contract exchange and legal completions including assisting customers post completion with the reporting of any repairs or customer issues.
• Proactively work with Sales Managers and colleagues to suggest ideas to achieve increased sales.
• Responsible for the general presentation of the site and ensuring it is always maintained to the highest standards.
• Ensure that all relevant knowledge is acquired to be able to give full and accurate information to purchasers.
• Guide customers around show homes, stock plots and site to fully demonstrate the product, features and benefits.
• Ensure all sales site visitors have been made aware of Bellway’s Health and Safety Policy and they are always accompanied by a Bellway representative.
• Effectively utilise Bellway’s CRM system, including maintaining accurate records.
• Liaise with Site Manager to ensure all customer meetings are arranged in a timely manner.
• Attend and record a weekly Sales/Site Meeting with the Site Manager and complete any action points arising.
• Ensure compliance with industry regulations and company policies, processes and standards.

Experience, Qualifications and Skills

• Experience of working within the housebuilding industry would be beneficial.
• Experience of delivering excellent customer service.
• Experience of working with confidential and sensitive information.
• Experience of property sales and marketing process.
• Experience of dealing with people in a customer focused environment including home visits.
• Experience of establishing effective working relationships with other property professionals and outside agencies.

Qualifications and Training

• Current full UK driving licence.
• Access to a vehicle for business use as required.

Skills and Aptitude

• Ability to develop a thorough knowledge of the home buying/conveyancing process.
• Ability to use own initiative to plan, prioritise and organise work to meet sales/completion targets.
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems.
• Ability to communicate effectively with all stakeholders and have strong interpersonal skills.
• Committed to diversity and inclusion.
• Ability to work alone or within a team environment.

The Role and Working Conditions

Predominantly a site-based role but with travel to divisional offices required. Flexible approach with regard to working hours and location, including weekends and occasional evenings as required.

Benefits

• Competitive basic salary + monthly commission.
• Contributory pension scheme.
• 25 days holiday, plus bank holidays.
• Access to discounts and benefits portal.
• ShareSave Scheme.
• Cycle to Work Scheme.
• Life assurance.
• Holiday Purchase Scheme.
• Earn and Learn Opportunities.