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- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Bellway, a leading construction company committed to inclusivity and employee well-being.
- Benefits: Competitive salary, annual bonus, pension scheme, 25 days holiday, and various discounts.
- Why this job: Join a dynamic team where your contributions directly impact customer satisfaction and project success.
- Qualifications: Experience in coordination, strong communication skills, and GCSE Maths and English.
- Other info: Flexible working hours and opportunities for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
The Role
This role reports to the Division’s Head of Customer Care.
Principal accountabilities
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience, Qualifications and Skills
Experience
- Experience of working as a Coordinator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook).
- Committed to diversity and inclusion.
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked.
- Ability to travel to all development sites, including the divisional office.
- This role requires occasional Saturday working from 09:00am - 13:00pm.
Benefits
- Competitive salary.
- Competitive annual bonus.
- Contributory pension scheme.
- 25 days holiday, plus bank holidays.
- Access to discounts and benefits portal.
- ShareSave Scheme.
- Cycle to Work Scheme.
- Life assurance.
Customer Care Coordinator in Peacehaven employer: Bellway Homes Ltd
Contact Detail:
Bellway Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Peacehaven
✨Tip Number 1
Network like a pro! Reach out to people in the construction and customer care sectors. Use LinkedIn to connect with current employees at Bellway and ask them about their experiences. A friendly chat can sometimes lead to job opportunities!
✨Tip Number 2
Prepare for the interview by researching Bellway's values and culture. They’re all about inclusivity and respect, so think of examples from your past that showcase how you embody these values. Show them you’re a perfect fit!
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to liaise with various teams. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bellway. Good luck!
We think you need these skills to ace Customer Care Coordinator in Peacehaven
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in coordination and any background in construction or house building, as this will show us you understand the industry.
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it's crucial to demonstrate your excellent interpersonal skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Be Organised and Detail-Oriented: We love candidates who can juggle multiple tasks! In your application, mention specific instances where you've successfully managed several responsibilities at once, especially in a fast-paced environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Bellway Homes Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Coordinator role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to the team at Bellway.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal skills, prepare examples of how you've effectively communicated with various stakeholders in previous positions. Think about times when you resolved issues or coordinated efforts between teams, as these will resonate well with the interviewers.
✨Demonstrate Your Organisational Abilities
Being organised is crucial for a Customer Care Coordinator. Bring up specific instances where you successfully managed multiple tasks or deadlines. You could even mention how you used tools like Microsoft Office to streamline processes, which is a big plus for this role.
✨Emphasise Your Commitment to Inclusion
Bellway values diversity and inclusion, so be prepared to discuss how you’ve contributed to an inclusive environment in your past roles. Share your thoughts on why it’s important and how you can help foster that culture within their team.
