At a Glance
- Tasks: Manage home exchange sales and ensure top-notch customer service.
- Company: Join Bellway, one of the UK's largest house builders with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and 25 days holiday.
- Other info: Flexible work hours and great career development opportunities await you.
- Why this job: Be part of a dynamic team making a real difference in home buying.
- Qualifications: Experience in estate agency or housebuilding is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division located in Leicestershire is looking to recruit a Home Exchange Manager to join the Division’s Sales team.
The Role
The role of Home Exchange Manager is to manage all Part Exchange/Express Mover sales activities in accordance with the procedures issued by Group Head Office as well as the budgets and requirements set by the Sales Director/Head of Sales. At the same time, the Home Exchange Manager will ensure that we provide the highest level of service to all of our customers.
Principal accountabilities
- Liaise between the customer facing sales team and the asset management companies to formulate and issue Part Exchange/Express Mover appraisals to assist with the possible sale of our customers’ existing home.
- Make any part exchange offer from Bellway directly to our customers and manage the acquisition, marketing and sale of any properties bought as part exchange units.
- Ensure that the divisional portfolio of any part exchange homes is managed effectively to maximise profit.
- Take responsibility to ensure that any part exchange properties are regularly inspected in accordance with Group requirements and ensure that any such properties are maintained in good saleable condition until disposal.
- Liaise with Group and Divisional accounts teams to make sure all financial liabilities and invoices are allocated and settled in a timely manner.
- Provide additional sales support to the divisional sales team by actively engaging with the sales team to provide training and coaching on the Part Exchange/Express Mover Schemes.
- Ensure compliance with company policies, processes and standards.
Experience
- Experience of Estate Agency and/or housebuilding industry would be desirable.
- A thorough knowledge of the home buying/conveyancing process is essential.
- Experience of delivering excellent customer service.
Qualifications and Training
No formal qualifications are necessary but evidence of relevant experience and skills will be required.
Skills and Aptitude
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems.
- Excellent communication skills with the ability to interact with a range of partner organisations and customers is essential.
- Ability to meet and exceed target.
- Ability to self‑manage, prioritise work, meet deadlines and handle several tasks simultaneously.
- Committed to diversity and inclusion.
Role and Working Conditions
A flexible approach to work including working beyond core office hours as and when required.
Benefits
- Competitive salary.
- Competitive annual bonus.
- Contributory pension scheme.
- 25 days holiday, plus bank holidays.
- Access to discounts and benefits portal.
- ShareSave Scheme.
- Cycle to Work Scheme.
- Life assurance.
- Holiday Purchase Scheme.
- Earn and Learn Opportunities.
We reserve the right to close this vacancy if a large volume of applications are received.
Home Exchange Manager employer: Bellway Homes Ltd
At Bellway, we pride ourselves on being an exceptional employer, fostering a culture that values diversity and inclusivity while providing a supportive and flexible working environment. As a Home Exchange Manager in our East Midlands Division, you'll benefit from competitive salaries, generous holiday allowances, and numerous employee growth opportunities, all within a dynamic team dedicated to delivering outstanding customer service in the thriving housebuilding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Home Exchange Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Bellway. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for interviews by researching Bellway’s values and recent projects. Show us that you’re not just interested in the role but also in being part of our inclusive culture. Tailor your answers to reflect how you can contribute to our team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in estate agency and customer service, as these are key for the Home Exchange Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Bellway family.
We think you need these skills to ace Home Exchange Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Exchange Manager role. Highlight your experience in estate agency or housebuilding, and showcase how your skills align with the job description. We want to see how you can bring value to our team!
Show Off Your Customer Service Skills:Since providing excellent customer service is key for this role, share specific examples of how you've gone above and beyond for customers in the past. We love seeing real-life stories that demonstrate your commitment to customer satisfaction!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Bellway!
How to prepare for a job interview at Bellway Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the home buying and conveyancing process. Familiarise yourself with Bellway's Part Exchange/Express Mover schemes, as well as their company culture and values. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you can relate these experiences to the Home Exchange Manager role, especially in terms of liaising with customers and ensuring their needs are met.
✨Demonstrate Flexibility
Since the role requires a flexible approach to work, be ready to discuss how you've adapted to changing circumstances in previous jobs. Highlight any experience you have working beyond core hours or managing multiple tasks simultaneously.
✨Emphasise Communication Skills
Excellent communication is key for this position. Prepare to discuss how you've effectively interacted with various stakeholders in the past. You might want to share specific instances where your communication skills helped resolve issues or improve processes.
