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For Companies At a Glance
- Tasks: Lead and enhance customer care, ensuring satisfaction and swift issue resolution.
- Company: Bellway, a leading national housebuilder committed to inclusivity.
- Benefits: Competitive salary, car allowance, bonus, pension, and 25 days holiday.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Experience in customer care management and strong interpersonal skills.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Overview
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
The Role
This role reports to the Division’s Managing Director.
Responsibilities
- Efficiently and effectively improve and be responsible for Customer Care within the Division
- Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolution
- Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company’s Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
- Visit customers, where required, and agree works in line with NHBC Standards and Bellway Homecare
- Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
- Ensure cost control is monitored for any works that are carried out
- Attend NHBC Resolutions and bring learning/feedback back to the workplace
- Act as the first point of call out on emergency situations from Safeguard
Experience, Qualifications and Skills
- Experience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.
- Previous experience of managing, motivating and supporting a team of staff
- GCSE Maths and English – Grade 4+ (or equivalent)
- Effective listening skills
- Excellent planning and organisational skills
- Good administration skills
- Able to work to deadlines
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook)
- Excellent interpersonal skills, with the ability to communicate effectively at all levels
- Committed to diversity and inclusion
The Role and Working Conditions
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
What we offer
- Competitive salary
- Competitive car allowance
- Optional salary sacrifice car scheme
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
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Head of Customer Care employer: Bellway Homes Ltd
Contact Detail:
Bellway Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Care
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bellway on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care management. We should also think of examples from our past experiences that showcase our skills in resolving customer issues effectively.
✨Tip Number 3
Show off our passion for customer care during the interview! We can share our ideas on how to improve customer satisfaction and demonstrate our commitment to diversity and inclusion.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Head of Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Care role. Highlight your experience in customer care management and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your skills match what we're looking for. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Team Management Skills: Since this role involves managing a team, be sure to highlight your experience in motivating and supporting staff. Share specific examples of how you've successfully led a team in the past – we want to know how you can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Bellway Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Bellway. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company.
✨Showcase Your Customer Care Experience
Be ready to discuss your previous experience in customer care management. Prepare specific examples of how you've improved customer satisfaction or resolved issues. This will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Team Leadership Skills
Since this role involves managing a team, think of instances where you've successfully motivated and supported your staff. Highlight your leadership style and how it aligns with fostering an inclusive culture, which is important to Bellway.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer care, team dynamics, and how they support diversity and inclusion. This shows your engagement and helps you assess if it's the right fit for you.