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For Companies At a Glance
- Tasks: Manage customer calls, coordinate maintenance requests, and ensure timely communication with teams.
- Company: Bellway, a leading name in the construction industry committed to inclusivity.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and flexible working options.
- Why this job: Join a dynamic team and make a real difference in customer care.
- Qualifications: GCSE Maths and English, plus strong admin and communication skills.
- Other info: Opportunities for career growth and personal development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our East Midlands Division, located in Leicester is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports to the Division’s Customer Care Manager.
Responsibilities
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience and Qualifications
Experience
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion
The Role and Working Conditions
Willing to be flexible in respect to day to day duties and hours worked. Ability to travel to all development sites, including the divisional office. This role requires occasional Saturday working from 09:00am – 13:00pm.
Benefits
- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
- Holiday Purchase Scheme
- Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
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Customer Care Co-Ordinator employer: Bellway Homes Ltd
Contact Detail:
Bellway Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the construction and customer care sectors. Use LinkedIn to connect with current employees at Bellway or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for customer care roles. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to show off your skills and how you can handle those fast-paced situations!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable with discussing your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Bellway. Let’s get you that Customer Care Co-ordinator role!
We think you need these skills to ace Customer Care Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Co-ordinator role. Highlight your relevant experience in administration and any exposure to the construction sector, as this will show us you understand the industry.
Show Off Your Communication Skills: Since this role involves liaising with various teams and customers, it’s crucial to demonstrate your excellent interpersonal skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Be Detail-Oriented: We love candidates who pay attention to detail! Ensure your application is free from typos and clearly structured. This reflects your ability to manage logs and coordinate tasks efficiently, which is key for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bellway Homes Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Coordinator. Familiarise yourself with the key tasks like managing calls, coordinating materials, and liaising with various teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal skills, prepare examples of how you've effectively communicated with different stakeholders in previous jobs. Think about times when you resolved issues or coordinated with teams, as these experiences will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Customer Care Coordinator. Bring up specific instances where you've successfully managed multiple tasks or deadlines in a fast-paced environment. This will reassure the interviewers that you can handle the demands of the job.
✨Emphasise Your Flexibility
The job mentions a need for flexibility in duties and hours. Be ready to discuss your willingness to adapt and how you've done so in past roles. This could include working extra hours or taking on additional responsibilities when needed, which will show that you're a team player.
