Senior Sales Advisor in Brighton

At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. Bellway is working towards becoming a more inclusive employer that values and respects individual differences in the workplace.

The role of a Senior Sales Advisor reports to the Senior Sales Managers/Sales Managers and is responsible for carrying out all of the sales aspects involved in the day‑to‑day running of the development, whilst being the first line of support for Sales Advisors and assisting Sales Managers. The role involves achieving or exceeding sales targets as well as effectively progressing reservations through contract exchange and legal completion, ensuring the highest level of service is provided to all customers.

Accountabilities

• Be the first line of support for Sales Advisors, whilst giving assistance to Sales Managers.
• Assist Sales Managers’ cover in the event of any Sales Manager’s holidays/sickness.
• Support the sales management team in training, coaching, mentoring and developing Sales Advisors in all aspects of their role, including working closely with new Sales Advisors to assist/complete their induction process.
• Effectively utilise Bellway’s CRM system, including maintaining accurate records and provide enhanced knowledge and experience of CRM/Sales Monitor to benefit other users of the system.
• Responsible for achieving sales targets, as defined by senior management and for ensuring the site presentation is maintained to a high standard.
• Liaise with customers, solicitors and financial advisors on a regular basis to ensure timely contract exchange and legal completions and to provide full and accurate information.
• Proactively work with Sales Managers and colleagues to propose ideas to achieve increased sales.
• Guide customers around show homes, stock plots and site to fully demonstrate the product, its features and benefits and to ensure all site visitors are made aware of Bellway’s Health and Safety Policy and are always accompanied by a Bellway representative.
• Liaise with the Site Manager to ensure all customer meetings are arranged in a timely manner.
• Assist customers post completion with any repairs or customer issues.
• Ensure compliance with industry regulations and company policies, processes and standards.

Experience

• Working within the housebuilding industry would be beneficial.
• Delivering an excellent customer experience.
• Working with confidential and sensitive information.
• Property sales and marketing process.
• Thorough knowledge of the home buying/conveyancing process.
• Dealing with people in a customer‑focused environment (including home visits).
• Establishing effective working relationships with other property professionals and outside agencies.

Qualifications and Training

• Current full UK driving licence.
• Access to a vehicle for business use as required.

Skills and Aptitude

• Use of own initiative to plan, prioritise and organise work to meet sales/completion targets.
• Proficient IT skills and a good working knowledge of Microsoft Office (Word, Excel and Outlook) with ability to adapt to new systems.
• Effective communication with all stakeholders and strong interpersonal skills.
• Ability to work alone or within a team environment.
• Commitment to diversity and inclusion.

Working Conditions

• Predominantly a site‑based role but with travel to divisional offices as required.
• Flexible approach with regard to working hours and location, including weekends and occasional evenings as required.

Benefits

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus