Communications Co-ordinator in Brighton

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Building Safety Division, located in Dartford, has been established to rectify possible building safety issues across our legacy portfolio of medium and high‑rise apartment buildings nationally.

The Communication Coordinator is responsible for the day‑to‑day coordination and ownership of ongoing building safety stakeholder and leaseholder communication, ensuring that communication is accurate, timely and delivered in line with our internal requirements and the guidance and codes related to the developer Self Remediation Terms in England, Wales and Scotland.

Responsibilities

• Ensure that regular updates in multiple media formats are provided to building stakeholders throughout the survey and pre‑construction stage.
• Liaise with the wider Building Safety team to gather information as required to formalise newsletters, updates and communications with building stakeholders.
• Support the Managing Director / Technical Director in wider communication strategies.
• Support the Managing Director / Technical Director in developing template documents, communication workflows and processes for managing and tracking the communication methods.
• Manage the Building Safety inbox and ensure all emails received into it are answered professionally and managed appropriately.
• Ensure complaints/queries from customers, managing agents, solicitors etc are logged on the Excel Building Safety Tracker, keeping it regularly updated with further queries or responses sent.
• Hold regular meetings with the relevant Technical lead on complaints/queries relating to their developments.
• Take ownership of escalated and complex complaints/issues, including responses through to resolution.
• Liaise with external solicitors regarding Landlord Certificates.
• Produce and issue letters and updates to managing agents.
• Regularly monitor and update the Technical Director/MD on reasonable time‑scales for replying to queries for 30 days, 30‑60 days and over 60 days.
• Liaise with the Group Head of Communications in relation to information for the monthly Board Report.
• Ensure all relevant documentation is filed appropriately and uploaded to the company system.
• The post holder will be required to undertake any such duties as may be reasonably expected.

Experience

• Experience of working in a Customer Care environment or PR coordinator role.
• Experience working in the construction industry is advantageous.

Qualifications and Training

• GCSE Maths and English – Grade C or above (or equivalent).
• Customer Care or public relations qualification would be advantageous.

Skills and Aptitude

• Ability to communicate effectively and build robust working relationships with internal and external customers.
• Excellent administration and organisation skills.
• Excellent attention to detail and ability to generate professional correspondence unaided.
• A self‑starter, who is able to demonstrate high levels of initiative and motivation, but also works well collaboratively with colleagues.
• Ability to prioritise workload and meet deadlines.
• Proficient IT skills along with an excellent working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new systems.
• Committed to diversity and inclusion.

Role and Working Conditions

• Willing to be flexible in respect to day‑to‑day duties and hours worked.
• Core hours.
• Office‑based role.

Benefits

• Competitive basic salary.
• Contributory pension scheme.
• 25 days holiday, plus bank holidays.
• Access to discounts and benefits portal.
• ShareSave Scheme.
• Cycle to Work Scheme.
• Life assurance.
• Holiday Purchase Scheme.
• Earn and Learn Opportunities.