System Support Analyst Newcastle upon Tyne

## System Support AnalystBusiness SupportNewcastle upon TynePermanent - Full TimeApply nowAt Bellway we recognise that people are the key to our success, and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. In addition to this, we are committed to being a more inclusive employer and invite applications from a variety of backgrounds.There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Group Head Office, located in Newcastle upon Tyne, is looking to recruit a System Support Analyst.**The Role**The role of System Support Analyst reports to the System Support Team Leader and will manage and provide second-line system support for the business’ COINS system.Principal accountabilities of the role include:* Supporting all future system upgrades of the COINS software* To be responsible for all data aspects of the COINS platform to ensure the highest level of data integrity* Support, assist and undertake data migration and testing activities for regular service packs and upgrades as well as new functionality and enhancements to the system or existing processes* Assist in the development and maintenance of any existing or potential integration with other Bellway systems* Support and maintain 3rd Party products, notably payment solutions and submissions to HMRC and other bodies**Duties and responsibilities:**The following list of duties and responsibilities is intended to reflect the principal elements of the System Support Analyst role only and is therefore not exhaustive:* Develop a strong working knowledge of the COINS software* Managing and resolving issues/queries from Divisional Super Users* Diagnose and troubleshoot faults and determine best solutions, escalating serious issues to Business Systems & Processes Team/software provider/partner* System administration of the COINS system e.g. access rights, new user accounts etc* Manage and maintain Central Data Repository for use by divisions including new supplier requests* Monitoring and maintenance of the IT Service Desk solution. Develop use of this solution within the business and provide stakeholders with performance data and insight* Support system changes and upgrades to the COINS system, including provision of appropriate user acceptance testing evidence as directed* Document all test processes and ensure this documentation is kept current* Monitor any replication processes from COINS to the SQL Server data warehouse for group/divisional reporting requirements* Contribute to the development, testing and maintenance of AI scripts within Virtuoso* Assist in the development of COINS reporting and application of the BI software to support the delivery of a robust reporting suite* Carry out any other reasonable tasks in accordance with business needs as requested.**Experience, Qualifications and Skills****Experience*** Experience of working on major data migration projects for large customers (working on a COINS data migration project would be advantageous)* Experience of writing, testing and refining AI scripts, preferably within Virtuoso or a comparable AI-enabled software platform would be advantageous* Systems support and administration experience* SQL query tools and databases* Power BI experience is desirable* Advanced Excel is desirable**Qualifications and Training*** ITIL Foundation Certification* Good knowledge of SQL, and knowledge of other query tools* Additional IT professional qualifications such as BCS Diploma is desirable**Skills and Aptitude*** Working knowledge of accounting/ERP software.* Good understanding of Information technology and relational Databases.* Ability to query data using SQL, together with experience of writing, testing and refining AI scripts.* Good communicator with the ability to understand operational sensitivities, such that migration tasks take full account of these.* A problem solver with an analytical mind to think through problems and arrive at the most appropriate solution.* Focused on meeting deadlines and will ‘go the extra mile’ to ensure that compromises are not made to achieve them.* Enthusiastic, with the ability to work both independently and as part of a team.* Ability to work across functions to ensure the needs of all stakeholders are met.**In return we can offer you:*** Competitive salary* Competitive annual bonus* Contributory pension scheme* 25 days holiday, plus bank holidays* Access to discounts and benefits portal* ShareSave Scheme* Cycle to Work Scheme* Life assurance* Holiday Purchase Scheme* Earn and Learn Opportunities* On-site parking**We reserve the right to close this vacancy if a large volume of applications are received.** #J-18808-Ljbffr