At a Glance
- Tasks: Coordinate maintenance services and ensure outstanding customer experience across client portfolios.
- Company: Bellrock, a leader in UK property services with a people-first approach.
- Benefits: Flexible working hours, 20 days leave, health cover, and wellness programmes.
- Other info: Opportunity for career growth in a tech-driven environment.
- Why this job: Join a dynamic team and make a real impact in service delivery.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
As a Service Delivery Coordinator within the Jordon Group, your purpose is to ensure the effective coordination and delivery of planned and reactive maintenance services across client portfolios. Our client is a well-established supplier of commercial refrigeration and air conditioning, across a wide range of sectors. We are looking for someone from a service desk background that understands the importance of outstanding customer experience and attention to detail.
Responsibilities
- Coordinating reactive and planned maintenance activities across refrigeration, HVAC, and mechanical services
- Scheduling engineers and subcontractors to ensure efficient and timely service delivery
- Acting as the first point of contact for client queries, ensuring high levels of customer satisfaction
- Monitoring job progress, ensuring SLAs and KPIs are consistently achieved
- Raising, allocating, and closing work orders through Service Support Management Software
- Managing service requests from inception through to completion, ensuring accurate updates and communication throughout
- Escalating issues where necessary and proactively resolving service delivery challenges
- Supporting compliance by ensuring all works are completed in line with statutory and regulatory requirements
- Maintaining accurate records of works, including job updates, completion notes, and documentation
- Liaising with internal teams including engineering, commercial, and account management functions
- Identifying opportunities to improve service efficiency, reduce downtime, and enhance customer experience
- Supporting reporting on service performance, highlighting risks and areas for improvement
Qualifications
- Experience in a service coordination, service delivery, or helpdesk/controller role (ideally within FM, HVAC, refrigeration, or engineering environments)
- Strong organisational skills with the ability to manage multiple workstreams in a fast-paced environment
- Experience using Service Support Management Software or job management systems
- Understanding of service level agreements (SLAs), KPIs, and compliance requirements
- Excellent communication skills, with the ability to engage effectively with engineers, clients, and stakeholders
- Strong problem-solving ability and a proactive approach to issue resolution
- Good IT skills, including Microsoft Office (Excel, Outlook, Word)
- Experience working in a customer-focused environment
AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Oldham office, Monday to Friday, 8.30am to 5pm.
What can we offer you?
- 20 days annual leave plus bank holidays + 1 additional day as a thank you
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
Service Delivery Controller employer: Bellrock
At Bellrock, we pride ourselves on being a people-first employer that champions innovation and sustainability in property services. Our collaborative work culture fosters professional growth and offers flexible working arrangements, allowing you to thrive in your role as a Service Delivery Coordinator. With a comprehensive benefits package, including generous leave, wellness programmes, and opportunities for continuous learning, Bellrock is committed to supporting your career while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Controller
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Bellrock.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Bellrock? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Bellrock's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Service Delivery Controller
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Service Delivery Controller role at Bellrock, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Bellrock
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Bellrock operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Bellrock. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Bellrock.
