At a Glance
- Tasks: Support service targets and compliance across 550 retail and leisure sites.
- Company: Join Bellrock, a leader in facilities management and compliance.
- Benefits: Enjoy 25 days leave, flexible working, and wellness programmes.
- Other info: Embrace learning opportunities and thrive in a supportive culture.
- Why this job: Make a real impact on health, safety, and sustainability in a dynamic environment.
- Qualifications: 3 years in facilities management and strong stakeholder management skills.
The predicted salary is between 40500 - 49500 £ per year.
- Operations and Compliance Manager
- Leicester
Role Overview
The Operations and Compliance Manager role is to support the Account Manager to deliver agreed service targets and legal compliance on a national multi-site (circa 550 sites) account in the retail and leisure sector.
Ensuring the day-to-day operation is effectively and efficiently delivered in line with the contract.
Stakeholder management is key to building collaborative and supportive relationships with the client's field teams, whilst finding ways to support the client in meeting their compliance and cost targets.
Supporting them on their health and safety, environmental and sustainability performance, by driving excellence and championing continuous improvement through our supply chain partners.
Key Responsibilities
- Develop a plan to improve service delivery through influencing others, ensuring that your plan is clearly communicated and understood by relevant stakeholders and throughout the contract.
- Build knowledge of relevant legislation and guidance documents for the technical services relevant to the contract.
- Ensure that all statutory and non-statutory obligations are met by auditing contractor work standards.
- Delivery of a statutory planned maintenance programme and resulting remedials to ensure asset compliance.
- Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
- Work collaboratively with the Bellrock Customer Service and Excellence Centre.
- Build strong internal and external stakeholder relationships to support the successful delivery of the contract.
- Work collaboratively with the Supply Chain Manager and suppliers to make improvements at a national level.
- Identify and any supply chain performance issues and directly address and rectify them.
- Identify and action potential cost saving opportunities.
- Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business.
- Embrace learning and personal development opportunities.
- Promote the 'Bellrock' culture within the business.
Skills & Experience
- IT literate - intermediate level in use of Excel - including data manipulation.
- IOSH Managing Safely.
- Facilities Management (FM) qualification / working towards an FM qualification.
- Minimum of 3 years' operational experience in FM.
- Experience in delivering statutory and non-statutory compliance.
- Knowledge of where to find, and experience in applying, relevant legislation.
- Health, safety, environmental and sustainability awareness.
- Working in a client facing environment with senior stakeholders.
- Working in a fast-paced environment.
- Working with suppliers.
- Managing multiple priorities daily.
- Data management, analysis and reporting.
- Adherence to process and procedures.
AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow.
In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis, Monday to Friday, 08:30-17:00.
What can we offer you?
- Upon joining Bellrock, you can expect a comprehensive benefits package including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- Motor Save Scheme
- Refer a friend
- Liftshare
- Virtual GP
Why Bellrock?
At Bellrock, our people make the difference.
We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.
We're committed to creating a workplace where people feel supported, respected and able to develop their careers.
If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.
Inclusion
We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.
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Operations and Compliance Manager - Maintenance employer: Bellrock
At Bellrock, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters professional growth and development. Our comprehensive benefits package, including flexible working arrangements and a strong commitment to employee well-being, ensures that our team members feel valued and supported while managing prestigious commercial properties in London. Join us to be part of a forward-thinking company that prioritises sustainability and innovation in the facilities management sector.
