At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery in hospitality or retail.
- Company: Join Bellrock, a leader in property and facilities management.
- Benefits: Enjoy flexible working, 25 days leave, health cover, and more perks.
- Other info: Embrace a culture of continuous improvement and innovation.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
- Account Director
- Leicester - Hybrid
Role Overview
Responsible for managing and developing a strong, long-term relationship with a major client within the UK hospitality or retail sector, ensuring the safe, efficient, and high-quality delivery of planned and reactive maintenance services across their estate.
The role is focused on delivering exceptional customer service, consistently meeting contractual obligations and KPIs, and driving continuous improvement across the account.
A key aspect of the position is identifying and developing opportunities to add value, improve service delivery, and create additional commercial opportunities for both the client and Bellrock.
The successful candidate will be commercially minded, with the ability to develop and implement an account strategy built on a strong track record of operational delivery and client relationship management.
Working closely with the client, technicians, subcontractors, and internal teams, the Account Manager will act as the primary point of contact for all stakeholders, ensuring effective communication, strong service performance, and the successful delivery of the account objectives.
Key Responsibilities
- Ensure Compliance with health and safety legislation, statutory maintenance requirements, and Bellrock company policies.
- Build and maintain strong and sustained client relationships through regular meetings and proactive communication.
- Ensure all planned and reactive maintenance tasks are delivered in line with contractual obligations and agreed SLAs.
- Develop strong relationships with internal departments to ensure seamless service delivery.
- Liaise with Bellrock’s internal support teams to identify and implement service improvement.
- Monitor performance using KPIs and service reports, identifying trends and improvement opportunities.
- Prepare and present regular performance reports, updates and business reviews.
- Coordinate subcontractor activity to maximise asset uptime and minimise disruption to the client.
- Support mobilisation and manage contract renewals whilst realising commercial opportunities via expanded service offerings and increasing account value.
- Resolve client queries, service issues, promptly and professionally.
- Optimise the benefits of maintaining accurate asset records using Concerto and other business software.
Skills & Experience
- Managing a team and people development.
- Proven experience in account management, facilities management, building maintenance, or a similar client-facing role.
- Experience working within the hospitality sector or managing hospitality clients is highly desirable.
- Strong understanding of planned preventative maintenance (PPM), reactive maintenance, and statutory compliance.
- Excellent customer relationship management and stakeholder engagement skills.
- Experience managing service level agreements (SLAs) and key performance indicators (KPIs).
- Strong organisational and project coordination skills with the ability to manage multiple priorities.
- Commercial awareness with experience identifying business development opportunities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications and CAFM or maintenance management systems.
- Understanding of building services including mechanical, electrical, HVAC, plumbing, and fabric maintenance would be advantageous.
- Demonstrates integrity, accountability, and a strong commitment to health, safety, and compliance.
- Customer-focused with a commitment to delivering exceptional service.
- Professional, confident, and able to build trust with clients at all levels.
- Proactive problem solver with strong decision-making abilities.
- Highly organised with excellent attention to detail.
- Calm and resilient under pressure, particularly when managing service issues.
- Collaborative team player who can build effective relationships across departments.
- Commercially minded with a focus on delivering value for both the client and the business.
- Flexible and adaptable to changing operational priorities.
- Committed to continuous improvement and delivering high-quality outcomes.
AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow.
In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis, Monday to Friday, 9.00am-5.00pm.
What can we offer you?
- Upon joining Bellrock, you can expect a comprehensive benefits package including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- Motor Save Scheme
- Refer a friend
- Liftshare
- Virtual GP
Why Bellrock?
At Bellrock, our people make the difference.
We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.
We’re committed to creating a workplace where people feel supported, respected and able to develop their careers.
If you’re looking for a business where your contribution is valued and where you can continue to learn and grow, we’d love to hear from you.
Inclusion
We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.
#J-18808-Ljbffr
Account Director in Leicester employer: Bellrock
Bellrock Group is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package alongside a flexible hybrid working model from either Bristol or London. With a strong emphasis on training and development, employees are encouraged to enhance their skills in a supportive work culture that values collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers in real estate consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bellrock. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bellrock before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Director in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bellrock:Your cover letter is your chance to shine! Tell us why you want to work at Bellrock specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bellrock!
How to prepare for a job interview at Bellrock
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
