Facilities Manager (Corporate Sites) in Hounslow

Bellrock is a UK property services company leveraging technology and data-driven insights to deliver high-performance, sustainable estate solutions. How will you be the change? We believe every role is essential to providing our customers with peace of mind. As a Facilities Manager with Bellrock, you’ll do it by:

• Act as the initial focal point of contact between the client, contractors and Bellrock to ensure effective communication is maintained at all times.
• Own and manage the Asset Sustainability Plan / Operational Plan with the Technical Manager and update actions on the Deepki system.
• Engage with bespoke software solutions to improve comfort, energy usage and maintenance spend across assets.
• Utilise onsite IEQ and BMS software to proactively monitor comfort, air quality and energy usage.
• Encourage regular feedback from building occupiers and visitors via QR code NPS surveys and lead engagement on the Vizta platform.
• Attend meetings with the client in relation to projects, health and safety and monthly service review meetings as required.
• Manage reactive and planned works via the Concerto system; organise and ensure routine and planned maintenance tasks are carried out on time and in accordance with the contract.
• Ensure authorisation for any additional costs and keep accurate records for invoicing.
• Complete invoices and financial reconciliation accurately and in a timely manner.
• Liaise with contractors to ensure works are carried out in line with contracts and that performance requirements are met.
• Undertake inspections, maintaining required records alongside TBPE (Independent technical co‑ordinator).
• Review and inspect work for quality, accuracy and completeness.
• Provide support for projects where required.
• Interact with various accounts/projects departments to resolve issues relating to service delivery.
• Assist in the preparation of budgets with the Property Management team, providing data as necessary.
• Complete QVRs with the Property Management team.
• Assist in the production of monthly client reports.
• Carry out regular site audits, record findings and manage actions through to completion.
• Maintain a track record and take responsibility for outstanding actions until completed alongside the technical manager.
• Write and draft correspondence, reports and other documents.
• Maintain the statutory accident book and report any entries to Bellrock’s Health and Safety Department.
• Assist in maintaining ISO 14001 and all other environmental obligations.
• Ensure Health and Safety regulations are fully observed.
• Implement and support social impact initiatives.
• Implement events, pop‑ups and occupier engagement.

What does it take? To be a Facilities Manager you’ll need:

• Positive attitude and drive to ‘do the right thing’.
• Knowledge and working practices within the delivery of total FM contracts.
• Passion to resolve challenges and improve service delivery.
• Experience of working in a similar environment delivering soft and hard services.
• Understanding of technology or the passion to learn new systems.
• Experience working on FM projects.
• Understanding of the importance of client relationships within an environment of change.
• Understanding of the importance of delivering a sustainable and socially aware building and team.
• Excellent communication skills at various levels both internally and externally with multiple stakeholders.
• Ability to articulate succinctly difficult or complex information.
• Flexibility and adaptability in different situations, aware of impact on others.
• Health and Safety qualification.
• Ability to adapt to different needs in different environments.
• Administrative support ability.
• Drafting and updating emergency plans and evacuation procedures.
• Ensuring occupants are provided with proper working utilities.
• Supervising grounds staff and nurturing behaviours.
• Providing training for building employees as needed.
• Resolving complaints, problems and requests from building tenants through clear communication and occupier meetings.
• Assisting with emergency response and evacuations.
• Inspecting the building frequently for signs of damage or wear.
• Conducting H&S audits and risk assessments on contractors.
• Providing concierge for visitors and local knowledge of surrounding areas.

Desirable:

• Fabric / long‑term costing experience.

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies and take ownership for continuously improving how they think, work and deliver.

Working arrangements: We embrace smarter working practices which allow flexibility and remote working where roles and business needs permit. In this role, the successful candidate would work from Blenheim, Middlesex, TW3 1NL Monday to Friday 08:00‑17:00.

What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice scheme: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.