Head of Client Transformation in City of Westminster

• Head of Client Transformation
• Based from any Bellrock office across the UK | Hybrid working

Role Overview

As Head of Client Transformation, you’ll work with Bellrock’s clients to turn their ambitions and evolving property needs into practical transformation programmes that deliver meaningful and sustainable outcomes.

Working across client teams and Bellrock’s operational, commercial, technology and data functions, you’ll lead improvements across operating models, technology, processes, mobilisation and change.

You’ll lead a senior team and play a key role within the Intelligent Asset Care (IAC) Senior Leadership Team, helping create smarter, more effective property and facilities management services.

Key Responsibilities

• Mobilisation, transition and technology
• Support major client mobilisations, transitions, service redesigns and contract changes, ensuring transformation requirements are embedded from the outset
• Translate contractual obligations into a controlled obligations register and, from that, into the mobilisation, resource and assurance plans, covering TUPE and people transition, supply chain onboarding and asset and data transfer.
• Hold accountability for Concerto and wider CAFM deployment, configuration, integration, data migration, adoption and realisation of the benefits sold.
• Establish robust programme governance, reporting and benefit tracking, providing clear visibility of progress, risks, decisions and outcomes to senior stakeholders.
• Build strong relationships across Bellrock Group, bringing together expertise from Intelligent Asset Care, Technologies, Consulting and other specialist teams where this creates value for the client.
• Work with commercial and operational teams to ensure transformation initiatives are commercially viable, appropriately resourced and deliver sustainable value for both Bellrock and its clients.
• Client transformation and advisory
• Own the strategy, proposition and commercial performance of the Client Transformation practice.

Revenue, margin, forecasting, utilisation and resourcing across a concurrent portfolio of engagements.

• Lead and develop four direct reports, setting clear objectives, delivery standards, methods and succession within each function.
• Lead senior client engagements from problem diagnosis to an agreed route to outcome, particularly where the client cannot yet articulate the real estate problem, acting as senior escalation point for client executives.
• Design, test and assure target operating models spanning service model, sourcing strategy, organisational design, technology and data, and own the stage gates, readiness reviews and benefits cases that assure them.
• Own the practice's capital planning, optimisation and strategy capability as an advisory service, connecting investment cases to the operating model.
• Team leadership
• Support bids, solutioning and pricing where transformation, mobilisation or technology is decisive to the win and convert delivery into follow-on work.
• Maintain financial and change control, and compliance with Bellrock's health, safety, quality and information security obligations.
• Identify opportunities for innovation and continuous improvement, testing new approaches and scaling successful solutions across the client portfolio.

Skills & Experience

• Significant senior leadership experience within FM, property services, estates or transformation environments
• Proven ability to operate credibly with senior client stakeholders and executive leaders
• Experience designing and implementing target operating models, service redesign and technology-enabled transformation
• Strong programme and change management capability, including governance, risk, stakeholder engagement, adoption and benefits realisation
• Track record of leading complex mobilisations and outsourced service transitions at scale, ideally including public sector contracts
• Working knowledge of TUPE, people transition and associated risks
• Strong practical knowledge of CAFM/IWMS platforms, asset data and data migration
• Experience in capital planning and lifecycle modelling
• Strong commercial understanding, including P&L, contract models, pricing, risk and reward
• Familiarity with public sector procurement and assurance environments
• Strategic and pragmatic, with the ability to turn strategy into practical delivery
• Strong influencing and stakeholder management skills, with the confidence to constructively challenge
• Collaborative and able to bring together teams and expertise across organisational boundaries
• Commercially minded, analytical and comfortable using data and insight to inform decisions
• Able to bring clarity to ambiguity and make sound decisions with incomplete information
• Degree-level education or equivalent experience; MRICS, IWFM, MSP or APM desirable

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow.

In this role, the successful candidate would be able to work between any Bellrock office and your home address on a hybrid basis, Monday to Friday, 08:30-17:00.

What can we offer you?

• Upon joining Bellrock, you can expect a comprehensive benefits package including:
• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Car/Car allowance
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Private Healthcare
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• Motor Save Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference.

We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.

We're committed to creating a workplace where people feel supported, respected and able to develop their careers.

If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.

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