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- Tasks: Resolve Concerto Support queries and coordinate change across systems and teams.
- Company: Join Bellrock, a leader in UK property services with a people-first approach.
- Benefits: Enjoy 25 days leave, flexible working, and wellness support.
- Why this job: Make a real impact by supporting innovative change in a dynamic environment.
- Qualifications: IT literate with strong communication and organisational skills.
- Other info: Flexible working pattern: two days in the office, three from home.
The predicted salary is between 36000 - 60000 £ per year.
Overview
To be the first point of contact to resolve Concerto Support queries through the ticketing system. As a Change Coordinator, you’ll also play a key role in supporting successful change across systems, people, and processes.
Responsibilities
- Resolving queries relating to Concerto (Online CAFM System) through the ticketing system.
- Testing and escalating system bugs and errors to the relevant teams for resolution.
- Supporting weekly mobilisation communications to update Bellrock stakeholders on new clients, exits, and live projects.
- Leading or assisting with teams training sessions, user testing, and creating training documentation for Concerto and other systems.
- Coordinating CCN activities across departments, ensuring alignment between teams and clear communication of change impacts.
- Maintaining change and training logs; reporting progress to relevant leads.
- Undertaking any other duties in line with the nature and scope of the role.
- Excellent IT skills and confidence in using a variety of business systems.
- Experienced in developing clear, user-friendly training materials and documentation.
- Comfortable delivering one-to-one or small group training.
- Strong organisational and coordination skills.
- Ability to work with diverse stakeholders across departments.
Qualifications and skills
- IT literate and confident navigating CAFM systems.
- Excellent communication skills both verbal and written with a professional and proactive approach.
- Strong customer service focus with the ability to liaise effectively with stakeholders at all levels.
- Ability to prioritise and manage multiple tasks effectively under pressure.
- Exceptional attention to detail and organisational skills.
Company and culture
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. We deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale. We strive to create an inclusive workplace that recognises hard work, offers learning and development, flexible and hybrid working, and support for wellbeing.
Working pattern
We embrace smarter working practices which offer our employees the opportunity to work flexibly and remotely where roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office. Working pattern: two days a week in the office with the team and the remaining days working from home. Monday to Friday, 8:30 am to 5:00 pm, with an hour for lunch.
Benefits
- 25 days annual leave plus bank holidays + 1 additional day
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme for shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
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Concerto Support & Change Co-Ordinator employer: Bellrock Property & Facilities Management
Contact Detail:
Bellrock Property & Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concerto Support & Change Co-Ordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bellrock's website and social media. Understanding their values and how they operate will help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in IT and customer service can resolve Concerto Support queries effectively.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in previous roles. Use specific examples to demonstrate your ability to prioritise and coordinate effectively.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows your interest and helps you gauge if the job is right for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Concerto Support & Change Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CAFM systems and change coordination. We want to see how your skills align with the Concerto Support role, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you’ve effectively communicated in past roles.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks under pressure. In your application, mention specific instances where you’ve successfully managed competing priorities or coordinated activities across teams. This will show us you’re up for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Bellrock Property & Facilities Management
✨Know Your Concerto Inside Out
Make sure you’re familiar with the Concerto system and its functionalities. Brush up on common queries and issues that users face, as well as how to resolve them. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in training or support scenarios. This will highlight your ability to engage with diverse teams.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, especially when coordinating activities across departments. This will reassure them that you can handle the demands of the role.
✨Prepare for Change Management Questions
Expect questions about your experience with change management and how you’ve supported transitions in previous roles. Think of examples where you’ve helped teams adapt to new systems or processes, and be prepared to discuss the impact of those changes.