Service Delivery Co-ordinator (Account Management)
Service Delivery Co-ordinator (Account Management)

Service Delivery Co-ordinator (Account Management)

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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Bellrock Property & Facilities Management Limited

At a Glance

  • Tasks: Coordinate service delivery, track job progress, and liaise with engineers and suppliers.
  • Company: Bellrock, a leading challenger in UK property services focused on innovation.
  • Benefits: 25 days annual leave, flexible working, health cover, and wellness programmes.
  • Why this job: Be part of a team that transforms real estate management and makes a real impact.
  • Qualifications: Experience in coordination or admin roles, strong communication, and organisational skills.
  • Other info: Inclusive workplace with opportunities for growth and development.

The predicted salary is between 28800 - 43200 £ per year.

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly.

As a Service Delivery Coordinator with Bellrock, you’ll do it by:

  • Monitoring job queues and updating records accurately
  • Contacting suppliers and engineers for updates and job progress
  • Rebooking or rescheduling jobs as needed
  • Raising purchase orders and processing updates in the system
  • Supporting MI and reporting requirements
  • Coordinating with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed

What does it take? If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Coordinator, you’ll need:

  • Experience in a coordinator, scheduling, or admin role
  • Comfortable with systems, phone, and email comms
  • Able to juggle completing tasks and priorities
  • Adherence to processes and procedures

Core Qualities & Attributes:

  • Detail-focused and highly organised
  • Tenacious and persistent in chasing actions
  • Clear communicator and team player
  • Good Judgement & understanding when to elevate issues

Working arrangements: We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Leicester Head Office (LE1 6LP) on a hybrid basis Monday, Thursday and Friday 8.00am to 3.00pm.

What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you
  • Salary exchange pension scheme
  • Life cover
  • Paid sick leave
  • Health Assured employee assistance and wellness program
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes: Cycle to work
  • Holiday purchase scheme of additional 5 days per year
  • Offers and discount scheme designed to save money on everyday shopping and essentials
  • Healthcare Cashplan
  • MotorSave Scheme
  • Refer a friend
  • Liftshare
  • Virtual GP

Helping you to shine: We’ve always encouraged new and different perspectives – and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing.

Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You. Apply today.

Service Delivery Co-ordinator (Account Management) employer: Bellrock Property & Facilities Management Limited

At Bellrock, we pride ourselves on being a people-first employer that champions innovation and sustainability in property services. Our Leicester Head Office offers a vibrant work culture with flexible hybrid working arrangements, comprehensive benefits, and ample opportunities for personal and professional growth. Join us to be part of a team that values your contributions and supports your journey towards a rewarding career while making a positive impact on the environment.
Bellrock Property & Facilities Management Limited

Contact Detail:

Bellrock Property & Facilities Management Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Delivery Co-ordinator (Account Management)

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show them that you're not just a fit for the role, but for the team too!

✨Tip Number 3

Practice your communication skills! As a Service Delivery Coordinator, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence and clarity.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Bellrock.

We think you need these skills to ace Service Delivery Co-ordinator (Account Management)

Coordination Skills
Scheduling Skills
Administrative Skills
Communication Skills
Attention to Detail
Organisational Skills
Problem-Solving Skills
Process Adherence
Customer Service Skills
Judgement Skills
Teamwork
Flexibility
Time Management

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Coordinator role. Highlight your experience in coordination, scheduling, or admin roles, and show how your skills align with what we’re looking for at Bellrock.

Showcase Your Communication Skills: Since this role involves liaising with engineers and suppliers, it’s crucial to demonstrate your clear communication abilities. Use examples in your application that showcase how you’ve effectively communicated in previous roles.

Be Detail-Oriented: We love a detail-focused candidate! Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy in tracking job progress and updating records.

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Bellrock.

How to prepare for a job interview at Bellrock Property & Facilities Management Limited

✨Know the Company Inside Out

Before your interview, take some time to research Bellrock and its services. Understand their approach to property management and how they leverage technology. This will not only show your interest but also help you align your answers with their values.

✨Showcase Your Organisational Skills

As a Service Delivery Coordinator, being detail-focused and organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised and ensured smooth operations.

✨Communicate Clearly and Confidently

Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating that you can be a clear communicator and team player.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and judgement. Think of scenarios where you had to escalate issues or manage conflicts. Be ready to discuss how you took ownership of situations and kept stakeholders informed until resolution.

Service Delivery Co-ordinator (Account Management)
Bellrock Property & Facilities Management Limited
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