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- Tasks: Manage customer relationships and ensure they maximise value from our SaaS platforms.
- Company: Bellrock Technologies is dedicated to helping customers achieve their goals through innovative software solutions.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work environment with hybrid options.
- Why this job: Join a passionate team focused on customer success and personal growth in a dynamic industry.
- Qualifications: 3+ years in a customer-facing SaaS role; strong communication and relationship-building skills required.
- Other info: We welcome diverse talent and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager
Liverpool (hybrid working)
As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers—ensuring they realise maximum value from our SaaS platforms. You’ll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings.
You’ll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You’ll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices.
Key responsibilities:
Customer Relationship Management
- Own and nurture relationships with a portfolio of customers, acting as their primary point of contact.
- Understand customer goals and align product usage to deliver measurable outcomes.
- Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment.
Product Expertise & Enablement
- Become a subject matter expert in Bellrock Technologies’ product suite.
- Guide customers through best practices, use cases, and product capabilities.
- Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery.
Customer Community & Engagement
- Support the launch and growth of the Customer Community platform.
- Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment.
- Deliver best practice workshops and product health checks to drive adoption and value.
Communication & Advocacy
- Contribute to customer communications including release notes, webinars, and community updates.
- Capture and share customer feedback to inform product development and service improvements.
- Advocate for customer needs internally and help prioritise enhancements that drive impact.
Retention & Growth
- Monitor customer health and proactively address risks to satisfaction or renewal.
- Identify and support upsell opportunities in collaboration with the Sales team.
- Help reduce churn and increase customer lifetime value.
Skills & experience:
- 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar).
- Strong relationship-building and communication skills.
- Experience using CRM tools (preferably HubSpot) and customer success platforms.
- Ability to analyse customer data and translate insights into action.
- Familiarity with IWMS or CAFM platforms is a plus.
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
- Customer obsessed and outcome driven.
- Confident communicator and active listener.
- Organised and able to manage multiple priorities.
- Curious, proactive, and eager to learn.
- Collaborative team player who thrives in a fast-paced environment.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
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Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.
We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role
Apply today.
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Customer Success Manager employer: Bellrock Property & Facilities Management Limited
Contact Detail:
Bellrock Property & Facilities Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Bellrock Technologies' product suite, especially Concerto, Mobiess, and Wiggledesk. Understanding these platforms inside out will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Customer Success Managers at Bellrock on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in driving customer engagement and retention will resonate well with the hiring team.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to improve customer satisfaction or drive upsell opportunities. This aligns perfectly with the responsibilities outlined in the job description.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager position at Bellrock Technologies. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in SaaS customer-facing roles. Provide specific examples of how you've built relationships, managed accounts, and contributed to customer success in previous positions.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful customer interactions or presentations you've delivered.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Bellrock Technologies. Mention your enthusiasm for customer success and how you align with their mission to help customers realise maximum value from their products.
How to prepare for a job interview at Bellrock Property & Facilities Management Limited
✨Know the Product Suite Inside Out
As a Customer Success Manager, you'll need to be a subject matter expert on Bellrock Technologies' products. Familiarise yourself with Concerto, Mobiess, and Wiggledesk, and be prepared to discuss how these platforms can deliver value to customers.
✨Demonstrate Relationship-Building Skills
Showcase your ability to build strong relationships during the interview. Prepare examples of how you've nurtured customer relationships in the past and how you plan to act as a trusted partner for clients at Bellrock.
✨Prepare for Customer Engagement Scenarios
Think about how you would engage customers through the new Customer Community platform. Be ready to discuss strategies for encouraging participation and sharing insights that foster a vibrant support environment.
✨Highlight Your Analytical Skills
Since analysing customer data is crucial for this role, come prepared with examples of how you've translated insights into actionable outcomes. Discuss any experience you have with CRM tools like HubSpot and how you've used them to drive customer success.