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- Tasks: Help organisations streamline asset management using our Concerto software.
- Company: Join Bellrock Group, a leader in property and asset management solutions.
- Benefits: Enjoy flexible working, 25 days leave, health programs, and more perks.
- Why this job: Be the voice of the customer and shape our product's future while growing your career.
- Qualifications: 3 years in property/asset industry and software implementation experience preferred.
- Other info: Work from Liverpool, Leicester, or London with a hybrid model.
The predicted salary is between 36000 - 60000 £ per year.
Professional Services Consultant x3
Able to work from our Liverpool, Leicester or London office (2 days office/3 from home)
Part of the Bellrock Group – Concerto is seeking three Professional Services Consultants. The Concerto software platform is a recognized brand that helps organizations transform and streamline their asset and property management information and related business processes. Our Professional Services Consultants are experts in the Concerto platform, deploying it to meet industry best practices and maximize customer value. As a commercially focused organization, we expect our Consultants to successfully implement solutions within agreed timeframes, managing customer expectations and budgets throughout each phase. Additionally, Consultants act as the voice of the customer, helping shape our product strategy and roadmap, playing a crucial role in our business\’s future.
Key Responsibilities:
- Conduct demonstration and consulting sessions (phone and in-person), documenting meeting minutes
- Document and validate customer requirements, mapping them to Concerto functionality, and producing clear specification documents
- Advise customers on best practice implementation approaches using industry knowledge of CAFM/IWMS software
- Plan, manage, and communicate project progress, achieving milestones and maintaining momentum
- Set and manage customer expectations regarding scope, timeline, responsibilities, governance, risks, and organizational readiness
- Maintain project financial forecasts and budgets
- Present and manage sign-off of key milestones and deliverables
- Configure the Concerto application to meet documented requirements and oversee data mapping exercises
- Attend internal project meetings, providing status updates
- Provide follow-up consulting and assistance, utilizing domain knowledge and specialists when necessary
- Serve as a go-to resource for functional areas for internal and external users
- Contribute to internal knowledge sharing and respond to feedback
- Assist Business Development with presales activities, including gap analysis and product demonstrations
- Create detailed specification documentation for system customization
- Support project management activities, including documentation, risk management, and budget oversight
Candidate Requirements:
- (Desirable) 3 years’ experience in property/asset-related industry
- Minimum of 3 years’ experience delivering software implementations
- Proven ability to translate client requests into specifications
- Quick learner with a passion for technology
- Experience in process mapping and organizational change management
- Proficiency in Microsoft Office
- Understanding of software implementation methodologies
- Excellent customer relationship skills
- Ability to manage multiple projects and priorities
- Strong communication, organization, and collaboration skills
- Ability to lead workshops and sessions
- Commercial awareness and financial acumen
- Proactive, self-starter attitude
- Effective communicator with clear articulation
- Organized and efficient in activity management
- Strong relationship-building skills
- Adaptability and positive handling of challenges
- Team player, collaborative approach
Working Arrangements:
We embrace flexible working practices, allowing employees to work hours that suit their roles and needs. The role offers work from any of our offices (Liverpool, Leicester, or London) with two days a week onsite and the rest remote. Working hours are Monday to Friday, 8:30 am to 5:00 pm, with a one-hour lunch break.
Benefits:
- 25 days annual leave plus bank holidays, plus an additional day
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health and wellness programs
- Enhanced maternity, paternity, and adoption leave
- Salary sacrifice schemes (Cycle to Work, Holiday Purchase, etc.)
- Discount schemes, Healthcare Cashplan, MotorSave Scheme, and more
Why Bellrock?
Our people are our passion. We support your ambitions to ensure a rewarding career. We value diversity and encourage applications from all backgrounds. Join us today and start your career journey with Bellrock. We are committed to an equitable recruitment process and are looking for the right person, regardless of background or location.
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Professional Services Consultant employer: Bellrock Property & Facilities Management Limited.
Contact Detail:
Bellrock Property & Facilities Management Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Consultant
✨Tip Number 1
Familiarise yourself with the Concerto software platform. Understanding its features and functionalities will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Bellrock or those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your experience with software implementations and how you've managed customer relationships in the past. Be ready to share specific examples that highlight your problem-solving skills and adaptability.
✨Tip Number 4
Showcase your understanding of project management methodologies. Being able to articulate how you plan, manage, and communicate project progress will set you apart as a candidate who can effectively handle multiple priorities.
We think you need these skills to ace Professional Services Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Professional Services Consultant position. Understand the key responsibilities and candidate requirements to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in property or asset management, software implementations, and any relevant project management skills. Use specific examples to demonstrate how your background aligns with the role.
Showcase Communication Skills: Since the role requires strong communication and relationship-building skills, provide examples of how you've successfully managed client relationships or led workshops in previous positions. This will help illustrate your fit for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Bellrock Property & Facilities Management Limited.
✨Know the Concerto Platform Inside Out
Familiarise yourself with the Concerto software platform and its functionalities. Understand how it transforms asset and property management processes, as this will help you demonstrate your expertise during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer expectations. Prepare examples from your past experiences where you've successfully implemented software solutions or managed projects within budget and time constraints.
✨Showcase Your Communication Skills
As a Professional Services Consultant, strong communication is key. Be ready to discuss how you’ve effectively communicated with clients and team members in previous roles, especially in managing project updates and expectations.
✨Demonstrate Your Customer-Centric Approach
Highlight your experience in understanding and translating client needs into actionable specifications. Discuss how you’ve acted as the voice of the customer in past roles, shaping product strategies and ensuring client satisfaction.
