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- Tasks: Be the friendly face of our reception, welcoming visitors and managing daily admin tasks.
- Company: Join Bellrock, a leader in UK property services, transforming real estate management since 2003.
- Benefits: Enjoy flexible working hours, 25 days leave, wellness programs, and discounts on shopping.
- Why this job: Make a real impact in a supportive, inclusive environment while kickstarting your career.
- Qualifications: Customer service skills and a passion for helping others are essential; no prior experience needed.
- Other info: This is a fixed-term role until January 2026, working 22.5 hours per week.
The predicted salary is between 20000 - 28000 £ per year.
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Receptionist/Administrator – Fixed Term Contract until January 2026, Bolton
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Client:
Bellrock Property and Facilities Management
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
aed9ba4cbcec
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service modelspanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Carewe deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
To deliver a high standard of customer service for the client, building users, staff and visitors by delivering an efficient ‘front of house’ service including reception services, switchboard and facilitating mail and deliveries.
To aid and assist the Facilities Manager in delivering all services, ensuring compliance and contractual obligations are met throughout, whilst maintaining an efficient and operational building through administrative support.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers – whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Receptionist with Bellrock , you’ll do it by
- To support the Facilities Manager and Head Caretaker in delivering the Facilities Management services in adherence with the contractual obligations under the PFI contract agreement.
- Provide a professional reception service ensuring a positive first impression of Bellrock FM services and the Castle Hill Centre.
- Meeting and greeting building users, staff and visitors to the centre and dealing with their requirements efficiently and effectively.
- Ensure all building users, staff and visitors sign in and are aware of emergency evacuation procedures.
- Signposting visitors to the centre for meetings and training in accordance with site procedures.
- Courteously dealing with incoming telephone calls to the centre directing them accordingly.
- Taking delivery of mail and parcels to the centre and facilitating them in accordance with site procedures.
- Administering room bookings for meetings and training ensuring room set ups are booked and hospitality requirements are ordered and reconciled.
- Assist the Facilities Manager in ensuring that all contractual and additional reception duties in accordance with Service Specifications are met.
- Assist in maintaining the site helpdesk by logging calls regarding faults, failures and issues and ensuring they are actioned accordingly through to completion.
- Provide a first port of call to contractors attending site to carry out planned or reactive works and ensure site procedures are adhered to.
- Undertake administrative duties as requested by the Facilities Manager
- Support the Facilities Manager with small projects collating information and data.
- Fulfil any reasonable request by the Facilities Manager, for any other task or duty related to the delivery of the Facilities Management contract
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Receptionist you’ll need
- Customer service face to face, telephone and email
- High standards of service delivery
- Inputting and processing jobs through a helpdesk (CAFM System)
- Multi-faceted administrative functions
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our location working in Bolton, working 22.5 hours per week, Monday to Friday, 12.30pm to 5pm.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Free Parking at site
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives – and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be – the light, the energy, the solution. You.
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Receptionist/Administrator - Fixed Term Contract until January 2026 employer: Bellrock Property and Facilities Management
Contact Detail:
Bellrock Property and Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator - Fixed Term Contract until January 2026
✨Tip Number 1
Familiarise yourself with Bellrock's services and values. Understanding their people-first approach and technology-led solutions will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills. Since the role involves meeting and greeting visitors, being able to demonstrate your ability to create a positive first impression is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with administrative tasks and helpdesk systems. Familiarity with logging calls and managing room bookings will give you an edge. You might even want to explore online tutorials for common CAFM systems to boost your confidence.
✨Tip Number 4
Network with current or former employees of Bellrock. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Receptionist/Administrator - Fixed Term Contract until January 2026
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills that align with the job description, such as communication, organisation, and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Bellrock's values and how you can contribute to their mission of providing high-quality property services.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as face-to-face customer service, telephone etiquette, and administrative capabilities. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Bellrock Property and Facilities Management
✨Research the Company
Before your interview, take some time to learn about Bellrock Property and Facilities Management. Understand their services, values, and recent projects. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Service Scenarios
As a Receptionist/Administrator, you'll be the first point of contact for visitors. Prepare examples of how you've handled customer service situations in the past, focusing on your communication skills and ability to resolve issues efficiently.
✨Familiarise Yourself with Administrative Tasks
Review common administrative duties related to reception roles, such as managing room bookings and handling mail. Be ready to discuss your experience with these tasks and how you ensure compliance with procedures.
✨Showcase Your Teamwork Skills
The role involves supporting the Facilities Manager and working with various stakeholders. Be prepared to share examples of how you've successfully collaborated with others in previous roles, highlighting your ability to contribute to a team environment.
