Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and ensure they maximise value from our SaaS platforms.
- Company: Join Bellrock Technologies, a passionate team focused on customer success.
- Benefits: Enjoy 25 days leave, health cover, and flexible working options.
- Why this job: Make a real impact by helping customers thrive with innovative tech solutions.
- Qualifications: 3+ years in a customer-facing role and strong communication skills required.
- Other info: Dynamic environment with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers ensuring they realise maximum value from our SaaS platforms. You’ll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings.
You’ll work closely with cross-functional teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You’ll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices.
Key responsibilities:- Customer Relationship Management
- Own and nurture relationships with a portfolio of customers, acting as their primary point of contact.
- Understand customer goals and align product usage to deliver measurable outcomes.
- Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment.
- Become a subject matter expert in Bellrock Technologies’ product suite.
- Guide customers through best practices, use cases, and product capabilities.
- Identify customer training needs and collaborate with the Product Enablement Manager to ensure delivery.
- Support the launch and growth of the Customer Community platform.
- Encourage customer participation, share insights, and help build a vibrant peer-to-peer support environment.
- Deliver best practice workshops and product health checks to drive adoption and value.
- Contribute to customer communications including release notes, webinars, and community updates.
- Capture and share customer feedback to inform product development and service improvements.
- Advocate for customer needs internally and help prioritise enhancements that drive impact.
- Monitor customer health and proactively address risks to satisfaction or renewal.
- Identify and support upsell opportunities in collaboration with the Sales team.
- Help reduce churn and increase customer lifetime value.
- 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar).
- Strong relationship-building and communication skills.
- Experience using CRM tools (preferably HubSpot) and customer success platforms.
- Ability to analyse customer data and translate insights into action.
- Familiarity with IWMS or CAFM platforms is a plus.
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
- Customer obsessed and outcome driven.
- Confident communicator and active listener.
- Organised and able to manage multiple priorities.
- Curious, proactive, and eager to learn.
- Collaborative team player who thrives in a fast-paced environment.
- 25 days annual leave plus bank holidays + 1 additional day as a thank you.
- Salary exchange pension scheme.
- Life cover.
- Paid sick leave.
- Health Assured employee assistance and wellness program.
- Enhanced maternity, paternity and adoption leave.
- Salary sacrifice schemes: Cycle to work.
- Holiday purchase scheme of additional 5 days per year.
- Offers and discount scheme designed to save money on everyday shopping and essentials.
- Healthcare Cashplan.
- MotorSave Scheme.
- Refer a friend.
- Liftshare.
- Virtual GP.
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.
We would like to attract talent from all corners of the world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role.
Apply today.
Customer Success Manager in Liverpool employer: Bellrock Property and Facilities Management
Contact Detail:
Bellrock Property and Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bellrock Technologies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Bellrock's products like Concerto and Mobiess. Show them you’re not just a candidate, but someone who’s genuinely excited about helping customers succeed with their platforms.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven customer success in your previous roles. This will help you stand out as a candidate who truly understands the Customer Success Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you’re keen and professional, which is exactly what they’re looking for in a Customer Success Manager.
We think you need these skills to ace Customer Success Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and how you've built strong customer relationships in the past. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to mention your relationship-building and communication skills! Use specific examples to demonstrate how you've successfully managed customer accounts and driven engagement. This is your chance to shine, so let us know what makes you a great fit!
Be Authentic: We love genuine candidates! Be yourself in your application and let your personality come through. Share your passion for customer success and how you can contribute to our vibrant community at Bellrock Technologies.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Bellrock Property and Facilities Management
✨Know Your Products Inside Out
As a Customer Success Manager, you'll need to be a whiz on Bellrock Technologies' product suite. Make sure you understand the features and benefits of Concerto, Mobiess, and Wiggledesk. Prepare to discuss how these tools can help customers achieve their goals and share any relevant use cases.
✨Showcase Your Relationship-Building Skills
This role is all about nurturing customer relationships. Think of examples from your past experiences where you've successfully built rapport with clients. Be ready to explain how you would approach managing a portfolio of accounts and maintaining strategic alignment through regular check-ins.
✨Demonstrate Your Data Savvy
You'll need to analyse customer data to drive insights and actions. Brush up on your analytical skills and be prepared to discuss how you've used data in previous roles to improve customer satisfaction or identify upsell opportunities. Bring specific examples to the table!
✨Engagement is Key
Since you'll be supporting the Customer Community platform, think about how you can encourage customer participation. Prepare ideas for workshops or health checks that could drive engagement. Show your enthusiasm for building a vibrant community and how it can benefit both customers and the company.
