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For Companies At a Glance
- Tasks: Answer calls, log requests, and ensure smooth communication between contractors and requestors.
- Company: Bellrock is a leading UK property services company focused on technology and people-driven solutions.
- Benefits: Enjoy flexible remote work, 25 days leave, health programs, and various corporate perks.
- Why this job: Join a dynamic team that values diversity and offers growth opportunities in a supportive environment.
- Qualifications: Strong teamwork, problem-solving, and communication skills; proficiency in Outlook and helpdesk software required.
- Other info: Work from HM Treasury in London with shifts from Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
FM Helpdesk Operator
Bellrock is a trusted leader in UK property services, driven by insights, powered by technology, and delivered by talented people. We are redefining real estate management.
Since 2003, our people-first and technology-led approach has transformed estates into high-performance, sustainable environments across the UK. We offer services spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care, delivering compliance, quality, and operational excellence while reducing costs and carbon impact.
Our award-winning Concerto IWMS platform, along with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
We are seeking a FM Helpdesk Operator to ensure all duties are performed to a high standard in a professional manner. You will support management in maintaining strong partnerships with Exchequer Partnership, GPA, and contractors.
How will you be the change?
Every role is vital in providing peace of mind for our customers and driving us further. As an FM Helpdesk Operator, you will:
- Answer all calls within 10 seconds.
- Log requests accurately on the CONCERTO system with correct job and service categories.
- Provide requestors with call reference numbers promptly.
- Inform requestors of the course of action within specified timeframes.
- Monitor and action voicemail messages.
- Assign requests to the correct contractors with sufficient information.
- Ensure communication passes effectively between contractors and requestors.
- Follow procedures and update them as needed.
- Follow up on outstanding requests.
- Update requestors on progress and inform them of request closure upon completion.
- Assist with training new starters in the helpdesk team.
What does it take?
To succeed, you should demonstrate teamwork, responsibility, problem-solving, and communication skills, along with good time management and organizational abilities. Proficiency in Outlook, Google Chrome, and helpdesk software is essential.
Working arrangements
This role offers flexible and remote working options, with the requirement to work from HM Treasury, London, SW1A 2HQ, Monday to Friday, during shifts 07:45-16:15 or 09:30-18:00.
What can we offer you?
Our benefits include:
- 25 days annual leave plus bank holidays and an additional day of gratitude.
- Salary exchange pension scheme, life cover, paid sick leave, and health programs.
- Enhanced maternity, paternity, and adoption leave.
- Salary sacrifice schemes like Cycle to Work.
- Optional private medical insurance (where applicable).
- Holiday purchase scheme, discounts, MotorSave, Refer a Friend, Liftshare, and Virtual GP services.
- Free on-site parking where available.
Inclusive workplace
We value diversity and inclusion, fostering a workplace where everyone feels welcome and supported. We offer learning and development opportunities, flexible working, and wellbeing support.
Ready to start shining?
If you’re ready to build a rewarding career with Bellrock, join us and be part of a dynamic, energetic team. We look forward to welcoming you!
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FM Helpdesk Operator employer: Bellrock Property and Facilities Management
Contact Detail:
Bellrock Property and Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Operator
✨Tip Number 1
Familiarise yourself with the CONCERTO system, as it's crucial for logging requests accurately. Understanding how to navigate this software will not only help you in the role but also impress during your interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling calls and relaying information clearly. Practising active listening can help you respond effectively to requestors and contractors alike.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your capability to manage requests efficiently under pressure.
✨Tip Number 4
Research Bellrock's values and recent projects to align your answers with their mission. Being knowledgeable about the company will help you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace FM Helpdesk Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the FM Helpdesk Operator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and helpdesk roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed similar tasks in the past, such as logging requests or communicating effectively with clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the FM Helpdesk Operator role.
How to prepare for a job interview at Bellrock Property and Facilities Management
✨Know the Company
Before your interview, take some time to research Bellrock. Understand their services, values, and the technology they use, like the Concerto IWMS platform. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Communication Skills
As an FM Helpdesk Operator, effective communication is key. Prepare examples of how you've successfully communicated with team members or clients in the past. Highlight your ability to convey information clearly and concisely.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've resolved issues efficiently. Be ready to discuss how you approach problem-solving, especially in a fast-paced environment like a helpdesk. This will demonstrate your capability to handle the demands of the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage requests and follow procedures. Practice responding to hypothetical scenarios related to logging requests, assigning tasks, and updating requestors. This will help you feel more confident during the interview.
