Account Manager in Westminster

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

As an Account Manager you will ensure that all contractual obligations are met including meeting the contract deliverables and providing effective budgetary reporting. The role will involve managing compliance targets, driving excellence and championing continuous improvement. Building strong client relationships is the key purpose of the role, always ensuring effective communication and client satisfaction.

How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way.

And as an Account Manager with Bellrock, you’ll do it by:

• Manage the overall Contract performance (outputs) by conducting regular client reviews.
• Build strong client relationships based on trust to enable a true partnership.
• Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
• Build effective supply chain relationships to enable the Contract deliverables.
• Identify any internal/external supply chain performance issues liaising with colleagues to address and rectify them.
• Provide reports to the client for work in progress.
• Monitor and drive timely closure of all PPM, reactive, quoted and remedial Works.
• Work with the billing department to resolve any issues or bottlenecks.
• Provide weekly/monthly reporting on performance against KPI's and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.
• Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice.
• Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business.
• Support the bidding process as required.
• Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
• Embrace learning and personal development opportunities.
• Promote the 'Bellrock' culture within the business.
• Carry out other duties consistent with the job-holder's knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.

What does it take? If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Account Manager, you’ll need:

• IT literate, particularly Excel – including data manipulation.
• Educated to degree level.
• IWFM Level 4 Qualified or working towards Level 4 Facilities Management qualification or equivalent.

Working arrangements: We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our office based in London on a hybrid basis. Working hours are 37.5, working Monday to Friday, 8.30am to 5pm.

What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.

Helping you to shine: We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution.

You. Apply today.