At a Glance
- Tasks: Coordinate maintenance services and ensure outstanding customer experience.
- Company: Bellrock, a leader in UK property services with a people-first approach.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a forward-thinking team that embraces technology and innovation.
- Why this job: Be the change in delivering high-quality service and making a real impact.
- Qualifications: Experience in service coordination and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
As a Service Delivery Coordinator within the Jordon Group, your purpose is to ensure the effective coordination and delivery of planned and reactive maintenance services across client portfolios. Our client is a well‑established supplier of commercial refrigeration and air conditioning, across a wide range of sectors. We are looking for someone from a service desk background that understands the importance of outstanding customer experience and attention to detail.
As a Service Delivery Coordinator with Jordons, you’ll do it by:
- Coordinating reactive and planned maintenance activities across refrigeration, HVAC, and mechanical services
- Scheduling engineers and subcontractors to ensure efficient and timely service delivery
- Acting as the first point of contact for client queries, ensuring high levels of customer satisfaction
- Monitoring job progress, ensuring SLAs and KPIs are consistently achieved
- Raising, allocating, and closing work orders through Service Support Management Software
- Managing service requests from inception through to completion, ensuring accurate updates and communication throughout
- Escalating issues where necessary and proactively resolving service delivery challenges
- Supporting compliance by ensuring all works are completed in line with statutory and regulatory requirements
- Maintaining accurate records of works, including job updates, completion notes, and documentation
- Liaising with internal teams including engineering, commercial, and account management functions
- Identifying opportunities to improve service efficiency, reduce downtime, and enhance customer experience
- Supporting reporting on service performance, highlighting risks and areas for improvement
What does it take? If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Coordinator, you’ll need:
- Experience in a service coordination, service delivery, or helpdesk/controller role (ideally within FM, HVAC, refrigeration, or engineering environments)
- Strong organisational skills with the ability to manage multiple workstreams in a fast‑paced environment
- Experience using Service Support Management Software or job management systems
- Understanding of service level agreements (SLAs), KPIs, and compliance requirements
- Excellent communication skills, with the ability to engage effectively with engineers, clients, and stakeholders
- Strong problem‑solving ability and a proactive approach to issue resolution
- Experience working in a customer‑focused environment
- AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
Service Delivery Coordinator in Oldham employer: Bellrock Group
At Bellrock, we pride ourselves on being a people-first employer that champions innovation and sustainability in property services. Our collaborative work culture fosters personal and professional growth, offering employees the chance to engage with cutting-edge technology while delivering exceptional service to our clients. As a Service Delivery Coordinator, you'll be part of a dynamic team that values your contributions and empowers you to drive meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to service delivery and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Coordinator, you'll need to engage effectively with clients and engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Bellrock.
We think you need these skills to ace Service Delivery Coordinator in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Coordinator role. Highlight your experience in service coordination and any relevant skills that match the job description. We want to see how you can be the change!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering outstanding customer experiences and how your background aligns with our values. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and proactively resolve issues—it's all about making things run smoothly for our clients!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Bellrock Group
✨Know Your Stuff
Before the interview, make sure you understand Bellrock's services and how they integrate technology into property management. Familiarise yourself with their Concerto IWMS platform and how it enhances service delivery. This knowledge will show your genuine interest in the role and the company.
✨Showcase Your Customer Focus
As a Service Delivery Coordinator, customer satisfaction is key. Prepare examples from your past experience where you went above and beyond to ensure a great customer experience. Highlight your problem-solving skills and how you effectively communicated with clients and engineers to resolve issues.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Use specific examples to illustrate your organisational skills, such as scheduling maintenance activities or managing service requests. This will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service delivery and how they measure success through SLAs and KPIs. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and work style.
