Role Overview To support the effective day-to-day operation of the Service function by coordinating workloads, resources, customer requirements and commercial activity. The role provides a key link between Service, Projects, Finance and customers, helping maintain operational continuity and ensuring information, actions and issues are managed across the business. The position combines team management, service operations, customer relationship management, contract administration, commercial support and wider business coordination. Peterlee Role Overview To support the effective day-to-day operation of the Service function by coordinating workloads, resources, customer requirements and commercial activity. The role provides a key link between Service, Projects, Finance and customers, helping maintain operational continuity and ensuring information, actions and issues are managed across the business. The position combines team management, service operations, customer relationship management, contract administration, commercial support and wider business coordination. Key Responsibilities Support the day-to-day management of the Service Department, coordinating team priorities, workloads and engineer capacity. Oversee planned and reactive service activity, ensuring work is progressed, completed and accurately recorded. Manage service rotas and support forward resource planning across the team. Build strong relationships with key customers, acting as a point of contact for service queries, complaints and escalations. Manage lift maintenance agreements, renewals, warranties and associated customer documentation. Support month-end activity, ensuring completed works are captured correctly and any issues affecting invoicing are resolved. Monitor outstanding quotations, service performance and customer SLAs, following up actions where required. Work closely with Finance to support invoice queries, debt collection, account reviews and credit-control activity. Act as a key link between Service and Projects, coordinating the handover of completed projects into ongoing service and maintenance. Support subcontractor onboarding and compliance, ensuring required documentation and insurance information remains current. Maintain accurate operational, customer and contractual records and ensure relevant information is communicated across the business. Identify opportunities to improve processes and provide wider operational support where required. Skills
Office Manager & Support employer: Bellrock Group
Bellrock Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong focus on employee development and sustainability, we provide our team with ample growth opportunities and a collaborative culture that values every contribution. Join us to lead impactful projects in prestigious commercial office buildings while enjoying competitive benefits and a commitment to work-life balance.
