Maintenance Technician - Hospitality

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments.

Responsibilities:

• A Maintenance Care Technician takes responsibility for delivering a broad set of regulatory, planned and reactive maintenance services, to ensure our client’s premises are fit for both customers and colleagues.
• Skilled in delivering general maintenance you will work closely with the café team and our suppliers to deliver excellent customer experiences.
• You are the custodian of maintenance standards and are an able problem solver, taking ownership of problems to resolution.
• You always work safely and promote safe working practices.
• You are field based with responsibility for multiple sites.

What does it take?

• Assessing the risks to self, customers and colleagues prior to starting work, and implementing measures to control the risks identified.
• Being visible, attentive, courteous and responsive.
• Coordinating, reviewing and challenging supplier activity and standards.
• Providing guidance to site teams to prevent unnecessary maintenance.
• Owning tasks through to resolution.
• Communicating clearly and being comfortable to manage expectations.
• Working unsupervised to undertake regular and varied works as part of preventative and reactive tasks.
• Prioritising work to ensure people are safe and minimise impact to trade.
• Delivering KPIs through planned and preventive maintenance, and ensuring reactive fixes are achieved within service targets.
• Using the systems available to accurately record work completed, including times to complete and root cause of issues, as well as providing effective descriptions for further works which need to be raised.
• Meeting legal, compliance and health and safety standards.
• Asset label maintenance and asset condition reporting.
• Avoiding trade and operational impacts by planning out‑of‑hours activity.

Skills and Qualifications:

• Awareness of cost and budget control.
• Knowledge of Health & Safety regulations.
• Computer/PDA literate in Microsoft Excel and Word.
• A trade qualification demonstrating competence in electrical, mechanical, plumbing or building fabric.
• A proactive time‑served multi‑skilled tradesperson.
• Full driving licence.

Working Arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where our roles and business needs allow. In this role, the successful candidate would be required to work from the site in London Monday to Friday 06:00‑15:00 pm.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness programme.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.

Helping you to shine:

We’ve always encouraged new and different perspectives—and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included and supported to be themselves and achieve more.

Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. If you’re ready to start your career journey with Bellrock we’re ready to welcome you.