Building Manager - Hammersmith in London

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—including Technologies, Consulting, Critical Engineering & Jordan, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Responsibilities:

• Act as the initial focal point of contact between the Client, Contractors and Bellrock to ensure effective communication between all parties is maintained at all times.
• Own and manage the Asset Sustainability Plan / Operational Plan with the Technical manager and update actions on Deepki system.
• Engage with bespoke software solutions to improve comfort, energy usage and maintenance spend across assets.
• Encourage regular feedback from building occupiers and visitors via QR code NPS surveys and lead engagement on Vizta platform.
• Attend meetings with the client in relation to projects, health and safety and monthly service review meetings as required.
• Manage reactive and planned works via the Concerto system. Arrange and ensure routine and planned maintenance tasks are carried out to time and in accordance with the Contract.
• Ensure authorisation is in place for any additional costs and that all records are accurate for the purposes of invoicing.
• Complete invoices and financial reconciliation accurately and in a timely manner.
• Liaise with Contractors to ensure that the works are carried out in line with contract, ensuring that performance requirements are being met.
• Undertake all necessary inspections, maintaining required records alongside TBPE (Independent technical co‑ordinator).
• Review and/or inspect work for quality, accuracy and completeness.
• Provide support for Projects & fit outs where required.
• Interact with various accounts/projects departments to resolve issues relating to service delivery.
• Assist in the preparation of budgets with Property Management team, providing data as necessary.
• Complete QVRs with the Property Management team.
• Assist in the production of monthly client reports.
• Carry out regular site audits, record findings and manage actions through to completion.
• Maintain track record and take responsibility of outstanding actions until completed alongside technical manager.
• Write and/or draft correspondence, reports and other documents.
• Maintain the statutory accident book and report any entries to Bellrock’s Health and Safety Department.
• Assist in maintaining ISO 14001 and all other environmental obligations.
• Ensure Health and Safety regulations are fully observed.
• Implement and support social impact initiatives.
• Implement events, pop ups and occupier engagement.

What does it take?

• Positive attitude and drive to ‘do the right thing’.
• Knowledge and working practices within the delivery of total FM contracts.
• Good knowledge of hard services with technical problem‑solving experience.
• Experience in managing fit‑outs and coordination of multiple stakeholders.
• Passion to resolve challenges and improve service delivery.
• Experience of working in a similar environment delivering Soft and Hard Services.
• Understanding of technology or the passion to learn new systems.
• Experience working on FM projects.
• Understanding of the importance of client relationships within the environment of change.
• Understanding of delivering a sustainable and socially aware building and team.
• Able to communicate at various levels internally and externally with multiple stakeholders.
• Clearly articulate succinctly difficult or complex information.
• Flexible and adaptable in different situations, aware of impact on others.
• Health and Safety qualification.
• Ability to adapt to different needs in different environments.
• Admin support ability.
• Drafting and updating emergency plans and evacuation procedures.
• Ensuring that occupants are provided with proper working utilities.
• Supervising grounds staff and nurturing behaviours.
• Providing training for building employees as needed.
• Resolving complaints, problems, and requests from building tenants through clear communication and occupier meetings.
• Assisting with emergency response and evacuations.
• Inspecting the building frequently for signs of damage or wear.
• Conducting H&S audits and risk assessments on contractors.
• Being a concierge of all visitors and local knowledge of surrounding areas.

Desirable:

• Fabric / long‑term costing.

Working arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work on site in Hammersmith Monday to Friday 08:00‑17:30.

What can we offer you? 25 days annual leave plus...