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- Tasks: Manage large-scale projects and resolve issues while supporting the operations team.
- Company: Dynamic company focused on operational excellence and innovation.
- Benefits: 25 days annual leave, flexible working, health benefits, and wellness programmes.
- Other info: Embrace learning opportunities and work in a hybrid model.
- Why this job: Join a fast-paced environment and make a real impact on service delivery.
- Qualifications: 2 years of operational experience and strong IT skills required.
The predicted salary is between 35000 - 45000 £ per year.
Managing large-scale change projects and more localized issues to a satisfactory resolution. Supporting the Head of Operations and wider account team to ensure that contractual obligations are met. Developing strong relationships with all internal and external stakeholders and providing timely responses to requests for help and support. Monitoring and liaising with suppliers to ensure effective day-to-day delivery of the projects and identifying and escalating any performance issues to the dedicated supplier relationship team. Ensuring that any client complaints regarding service delivery are resolved in a timely manner with root-cause analysis carried out and corrective action/process improvements implemented. Providing excellent communication via updates shared with the client and relevant stakeholders. Being a responsive point of escalation for the client and wider team. Promoting a positive Health and Safety culture and ensuring any issues and areas of concern are escalated to the Account Director and addressed. Embracing learning and personal development opportunities. Undertaking any other duties that may be reasonably assigned by the line manager and which are consistent with the postholder's knowledge and skills necessary for satisfactory completion of business need.
What does it take?
- IT literate – intermediate level in use of Excel, including data manipulation
- IOSH Managing Safely certification
- Minimum of 2 years operational experience in FM
- Understanding of compliance
- Health, Safety, Environmental and Sustainability awareness
- Experience working in a client-facing environment
- Experience working in a fast-paced environment
- Experience working with suppliers
- Ability to manage multiple priorities daily
- Data management, analysis and reporting skills
- Adherence to processes and procedures
Desirable
- Facilities Management (FM) qualification or working towards an FM qualification
- Project Management Qualification
- AI fluency & learning mindset
We are looking for people who actively use AI in their day-to-day work, demonstrate strong curiosity about new technologies, and take ownership of continuously improving how they think, work, and deliver.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where roles and business needs allow. In this role, the successful candidate would be required to work from the Head Office Leicester, LE1 6LP and their home address on a hybrid basis Monday to Friday 08:30-17:00.
What can we offer you?
- 25 days annual leave plus bank holidays, plus 1 additional day as a thank you
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
Operational Delivery Manager in Leicester employer: Bellrock Group
Contact Detail:
Bellrock Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Delivery Manager in Leicester
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your operational experience and any relevant projects you've managed. Use specific examples to demonstrate how you’ve tackled challenges and delivered results.
✨Be Ready for the Interview
Prepare for common interview questions related to operational delivery and client management. Think about how you can showcase your problem-solving skills and your ability to manage multiple priorities. Practice makes perfect!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Delivery Manager in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing large-scale projects and working with suppliers. We want to see how your skills align with the role of Operational Delivery Manager!
Showcase Your Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with clients and stakeholders in your previous jobs. We love seeing clear and concise writing!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can resolve issues quickly and efficiently. Share specific instances where you’ve tackled challenges or improved processes in your past roles. This will really make your application stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bellrock Group
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with large-scale change projects and how they relate to the role. Be ready to discuss specific examples from your past experience where you successfully managed similar projects or resolved localized issues.
✨Build Relationships on the Spot
Since this role involves developing strong relationships with stakeholders, think about how you can demonstrate your interpersonal skills during the interview. Prepare to share examples of how you've built rapport with clients or suppliers in previous roles.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you handle client complaints and performance issues. Think of a time when you conducted root-cause analysis and implemented corrective actions. This will show your ability to resolve issues effectively and improve processes.
✨Embrace Technology and Learning
With AI fluency being a key aspect of the role, come ready to talk about how you’ve used technology to enhance your work. Share any experiences where you’ve embraced new tools or methods to improve efficiency and outcomes.