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- Tasks: Manage client relationships and ensure top-notch service delivery across multiple sites.
- Company: Bellrock, a leading innovator in UK property services.
- Benefits: 25 days annual leave, flexible working, health support, and career development opportunities.
- Why this job: Be the change in a dynamic environment that values your contributions and growth.
- Qualifications: 3 years in facilities management and strong IT skills required.
- Other info: Inclusive workplace with diverse voices and a focus on employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Responsible for managing the service delivery for a defined area and/or activities on a national, multi-site (circa 1500 sites) Account in the Retail and Leisure Sector. Ensuring the day-to-day operation is effectively and efficiently delivered in line with the Contract. Interacting with the client daily to ensure proactive and reactive operational management of FM hard services ensuring client satisfaction. Being the first point of escalation for the client ensuring timely and appropriate resolution of all issues.
As a Client Relationship Manager with Bellrock, you’ll do it by:
- Developing strong relationships with all internal and external stakeholders and providing timely responses to requests for help and support.
- Monitoring and driving timely closure of all PPM, Reactive, Quoted and Remedial Works within your portfolio.
- Monitoring and liaising with suppliers to ensure the effective day-to-day delivery of the service and identifying and escalating any performance issues to the dedicated Supply Chain Manager.
- Monitoring the overall regional performance (outputs), maintaining a regular dialogue with key stakeholders in the client’s business.
- Ensuring that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action/process improvements implemented.
- Measuring and monitoring satisfaction across your portfolio and providing detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.
- Being the main point of escalation for the client and wider team as required.
- Providing coaching and supporting the development of Account Coordinators.
- Promoting a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the Account Director and addressed.
- Embracing learning and personal development opportunities.
- Promoting the ‘Bellrock’ culture within the business.
- Undertaking any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholder's knowledge and skills necessary for the satisfactory completion of business needs.
What does it take?
- IT literate – intermediate level in use of Excel – including data manipulation
- IOSH Managing Safely
- Minimum of 3 years’ operational experience in FM
- Understanding of Compliance
- Health, Safety, Environmental and Sustainability awareness
- Working in a client facing environment
- Working in a fast-paced environment
- Working with suppliers
- Managing multiple priorities on a daily basis
- Data management, analysis and reporting
- Adherence to processes and procedures
Desirable:
- Facilities Management (FM) qualification / working towards an FM qualification
Working arrangements: We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between your home address and various sites including Head Office Leicester LE1 6LP Monday to Friday 08:30-17:00.
What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
Helping you to shine: We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You. Apply today.
Client Relationship Manager in Leicester employer: Bellrock Group
Contact Detail:
Bellrock Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bellrock on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Relationship Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Bellrock's culture and values. Dive into their website and social media to get a feel for what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be the first point of escalation for clients, think of examples from your past where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Client Relationship Manager position.
We think you need these skills to ace Client Relationship Manager in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your relevant experience in facilities management and client-facing environments, showing us how you can be the change we’re looking for.
Showcase Your Skills: Don’t forget to emphasise your IT skills, especially with Excel. We want to see how you can manipulate data and report on satisfaction trends, so give us examples of how you've done this in the past!
Be Personable: Since this role is all about building relationships, let your personality shine through in your application. Share stories that demonstrate your ability to connect with clients and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Bellrock Group
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management and client relationship dynamics. Brush up on Bellrock's services and their Concerto IWMS platform. Being able to discuss how your experience aligns with their technology-led approach will show you're genuinely interested.
✨Showcase Your People Skills
As a Client Relationship Manager, you'll be interacting with various stakeholders. Prepare examples of how you've built strong relationships in previous roles. Think about times when you resolved conflicts or improved client satisfaction – these stories will highlight your ability to connect with people.
✨Be Data Savvy
Since the role involves data management and reporting, be ready to discuss your experience with Excel and data analysis. You might even want to bring a few examples of reports you've created or how you've used data to drive decisions in past roles.
✨Embrace the Culture
Bellrock values a people-first culture, so be prepared to talk about how you can contribute to that environment. Share your thoughts on promoting health and safety, and how you’ve fostered a positive workplace culture in your previous positions. This will show that you’re not just looking for a job, but a place where you can make a difference.
