At a Glance
- Tasks: Keep our hotel sparkling clean and assist with meal services.
- Company: Join Bellrock, a leader in UK property services with a fresh approach.
- Benefits: Enjoy 25 days off, health perks, and flexible working arrangements.
- Other info: Work from home part of the week and enjoy great career growth.
- Why this job: Make a difference in hospitality while developing valuable skills.
- Qualifications: Previous experience is a plus; customer service skills are essential.
The predicted salary is between 20000 - 25000 € per year.
Bellrock is a trusted challenger in UK property services, redefining real estate management through insights, technology, and talent. The Hotel Service Assistant Domestic will be responsible for general domestic cleaning and assisted catering duties in accordance with contract standards, under the direction of the Domestic Cleaning Manager and Soft Services Manager. The role includes relief cover for site staff.
Responsibilities
- Safety, Health, and Environment: work in a safe and healthy manner; meet statutory requirements; wear supplied PPE; maintain and store cleaning materials and equipment safely; report defects and hazards promptly; display appropriate signage.
- Operational: use appropriate equipment and colour‑coding policy; conduct regular inspections of departmental equipment; perform cleaning duties such as washing, sweeping, vacuuming, mopping, buffing, emptying litter bins, removing waste, polishing, dusting of designated areas (including toilet and fixtures); support meal service in patient areas from the ward kitchen; undertake any other necessary duties.
- Financial: use equipment, supplies and materials efficiently.
- Commercial: promote the company name in all working practices.
- Decision Making Authority: handle health and safety issues, safe work methodology and risk assessment/COSHH.
- Report Preparation: complete job task schedules and sign where required.
- Interaction With Others: engage with Bellrock on‑site management and staff, other company personnel, NHS clients (including contact with patients and children when required), suppliers and subcontractors.
Qualifications and Attributes
- Previous experience in a similar role benefits the candidate.
- Ability to work independently with minimal supervision.
- Customer service skills.
- Flexible, positive approach to team working.
- Excellent timekeeping.
- Proficiency with manual and powered cleaning machinery and safe operation.
- Knowledge of health and safety legislation is beneficial.
- Awareness of personal safety and potential assault by patients/clients.
Working Arrangements
Employee required to work from Dundee, with two days onsite each week and the remainder of the week from home.
Benefits
- 25 days annual leave plus bank holidays and an additional one‑day holiday.
- Salary exchange pension scheme.
- Life cover.
- Paid sick leave.
- Health Assured employee assistance and wellness program.
- Enhanced maternity, paternity and adoption leave.
- Salary sacrifice schemes: cycle to work.
- Holiday purchase scheme of an additional five days per year.
- Offers and discount scheme for everyday shopping and essentials.
- Healthcare Cashplan.
- MotorSave Scheme.
- Refer a friend program.
- Liftshare.
- Virtual GP.
Hotel Services Assistant employer: Bellrock Group
Bellrock is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 25 days of annual leave, a salary exchange pension scheme, and a comprehensive wellness programme, employees in Dundee can thrive both personally and professionally while contributing to meaningful service in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bellrock. Check out their website and social media to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Hotel Services Assistant role. Highlight your customer service skills and ability to work independently, as these are key for this position.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. Even if the role is hands-on, showing that you take pride in your appearance can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hotel Services Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hotel Services Assistant role. Highlight any relevant experience in cleaning or catering, and don’t forget to mention your customer service skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for maintaining cleanliness and providing excellent service. Remember, we love a positive attitude!
Show Off Your Skills:In your application, be sure to showcase your proficiency with cleaning machinery and your knowledge of health and safety legislation. We’re looking for someone who can work independently and safely, so let us know how you meet these requirements!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Bellrock. Don’t miss out on this opportunity!
How to prepare for a job interview at Bellrock Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hotel Services Assistant. Familiarise yourself with tasks like cleaning protocols, safety regulations, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with patients and staff, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help someone or resolved a difficult situation. This will demonstrate your ability to handle the interpersonal aspects of the job.
✨Demonstrate Your Flexibility
The job requires a flexible approach to team working and the ability to adapt to changing situations. Be ready to share instances where you've successfully adjusted to new challenges or worked collaboratively with others. This will highlight your positive attitude and readiness to contribute to the team.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask about the company culture, training opportunities, or what a typical day looks like. This shows that you're engaged and serious about finding the right fit for both you and the company.
