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- Tasks: Answer calls, log requests, and ensure smooth communication with contractors.
- Company: Bellrock, a leader in UK property services focused on innovation and sustainability.
- Benefits: 25 days annual leave, health cover, flexible working, and discounts on shopping.
- Why this job: Be part of a team that transforms real estate management and makes a real impact.
- Qualifications: Strong teamwork, problem-solving skills, and proficiency in computer programmes.
- Other info: Inclusive workplace with opportunities for learning and career growth.
The predicted salary is between 28800 - 43200 £ per year.
Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
To ensure that all duties of the FM Help Desk are performed to a high standard in a pleasant, willing, and professional manner. To assist and support management team in maintaining partnerships and close working relationships with Exchequer Partnership, GPA and contractors.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers – whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a FM Helpdesk Operator with Bellrock, you’ll do it by…
- Ensure all calls to the FM Help Desk are answered within 10 seconds.
- Ensure all requests are logged accurately on the CONCERTO system against the correct job type and service category.
- Ensure requestor is issued a call reference number either over the phone or via email.
- Ensure requestor is informed of course of action to be taken either at the time of the call or at the least, within 10 minutes of taking the call, 20 minutes of receiving the emails and 30 minutes of receiving the voicemail.
- Ensure voicemail messages are monitored and actioned as required.
- Ensure all requests are assigned and issued to the correct contractor with enough information for the request to be carried out.
- Ensure all communications have been passed on through contractors and requestors.
- Ensure all procedures are followed and updated accordingly.
- Ensure outstanding FM Help Desk requests are followed up with the appropriate contractor.
- Ensure requestor is updated on progress if unable to meet the response time issued.
- Ensure requestor is informed of closure of request once completed either over the phone or via email.
- Assist the FM Helpdesk Deputy Manager with new starters in the training and supporting programme when required.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a FM Helpdesk Operator, you’ll need…
- Demonstrate Teamwork, responsibility, problem solving and communication.
- Demonstrate good time keeping.
- Good organisational skills.
- Demonstrate efficiency in computer programmes, such as Outlook, Google Chrome, and other helpdesk programmes.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from HM Treasury, London, SW1A 2HQ Monday to Friday- Shifts 07:45-16:15, 09:30-18:00.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you.
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives – and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
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FM Helpdesk Operator employer: Bellrock Group
Contact Detail:
Bellrock Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bellrock. Understand their values, services, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in teamwork, problem-solving, and communication can benefit the FM Helpdesk. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your tech-savviness! Since the role involves using the CONCERTO system and other tech tools, be ready to discuss your experience with similar software. If you’ve got any examples of how you’ve used technology to improve processes, share those!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the FM Helpdesk Operator position.
We think you need these skills to ace FM Helpdesk Operator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about becoming a part of our team and contributing to our mission at Bellrock.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the FM Helpdesk Operator role and how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits that showcase your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bellrock Group
✨Know the Company Inside Out
Before your interview, take some time to research Bellrock and its services. Understand their approach to property management and how they leverage technology. This will not only show your interest but also help you align your answers with their values.
✨Demonstrate Your Communication Skills
As a FM Helpdesk Operator, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your ability to communicate effectively with both colleagues and clients.
✨Showcase Your Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved issues or improved processes. Highlight your problem-solving skills, as this role requires quick thinking and efficiency in handling requests and queries.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations on the helpdesk. Think about how you would manage high-pressure calls or prioritise tasks. Practising these scenarios can help you feel more confident during the interview.
