Facilities Manager (Corporate Sites)

About Bellrock

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

To co‑ordinate and organise FM service delivery ensuring work is carried out to a high standard, manage contractors and the Concerto system, provide contract variation quotations, invoicing, and produce reports.

Responsibilities:

• Act as the initial focal point of contact between the client, contractors and Bellrock to ensure effective communication between all parties is maintained at all times.
• Own and manage the Asset Sustainability Plan / Operational Plan with the technical manager and update actions on the Deepki system.
• Engage with bespoke software solutions to improve comfort, energy usage and maintenance spend across assets.
• Utilise onsite IEQ’s and BMS software to proactively monitor comfort, air quality and energy usage.
• Encourage regular feedback from building occupiers and visitors via QR code NPS surveys and lead engagement on the Vizta platform.
• Attend meetings with the client in relation to projects, health and safety and monthly service review meetings as required.
• Manage reactive and planned works via the Concerto system; arrange and ensure routine and planned maintenance tasks are carried out on time and in accordance with the contract, obtain authorisation for any additional costs, and keep accurate records for invoicing.
• Complete invoices and financial reconciliation accurately and in a timely manner.
• Liaise with contractors to ensure that works are carried out in line with contracts, meet performance requirements, undertake necessary inspections and maintain required records alongside TBPE (independent technical co‑ordinator).
• Review and/or inspect work for quality, accuracy and completeness.
• Provide support for projects where required.
• Interact with various accounts/projects departments to resolve issues relating to service delivery.
• Assist in the preparation of budgets with the Property Management team, providing data as necessary.
• Complete QVRs with the Property Management team.
• Assist in the production of monthly client reports.
• Carry out regular site audits, record findings and manage actions through to completion.
• Maintain track record and take responsibility for outstanding actions until completed alongside the technical manager.
• Write or draft correspondence, reports and other documents.
• Maintain the statutory accident book and report any entries to Bellrock’s Health and Safety Department.
• Assist in maintaining ISO 14001 and all other environmental obligations.
• Ensure health and safety regulations are fully observed.
• Implement and support social impact initiatives.
• Implement events, pop‑ups and occupier engagement.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Facilities Manager, you’ll need the following:

Qualifications:

• Positive attitude and drive to “do the right thing.”
• Knowledge and working practices within the delivery of total FM contracts.
• Passion to resolve challenges and improve service delivery.
• Experience of working in a similar environment delivering Soft and Hard Services.
• Understanding of technology or the passion to learn new systems.
• Experience working on FM projects.
• Understanding of the importance of client relationships within an environment of change.
• Understanding of the importance of delivering a sustainable and socially aware building and team.
• Ability to communicate at various levels internally and externally with multiple stakeholders.
• Ability to articulate difficult or complex information succinctly.
• Flexible and adaptable in different situations, aware of impact on others.
• Health and safety qualification.
• Ability to adapt to different needs in different environments.
• Administrative support ability.
• Drafting and updating emergency plans and evacuation procedures.
• Ensuring that occupants are provided with proper working utilities.
• Supervising grounds staff and nurturing behaviours.
• Providing training for building employees as needed.
• Resolving complaints, problems and requests from building tenants through clear communication and occupier meetings.
• Assisting with emergency response and evacuations.
• Inspecting the building frequently for signs of damage or wear.
• Conducting H&S audits and risk assessments on contractors.
• Concierge of all visitors and local knowledge of surrounding areas.

Desirable:

• Fabric / long‑term costing.
• AI fluency & learning mindset.

Working arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Blenheim, Middlesex, TW3 1NL Monday to Friday 08:00 – 17:00.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us).
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.

Helping you to shine:

We’ve always encouraged new and different perspectives – and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. You can go far in your career with us behind you, and our business will grow, too. Apply today.