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- Tasks: Provide IT support to users, troubleshoot issues, and manage service desk tickets.
- Company: Bellrock is a tech-driven facilities management provider focused on customer experience.
- Benefits: Enjoy 25 days leave, flexible working, wellness programs, and discounts on shopping.
- Why this job: Join a supportive team that values your growth and offers hands-on training.
- Qualifications: 3 years in IT, GCSEs A-C, and strong customer service skills required.
- Other info: Office-based role with occasional travel; mentoring from senior team members provided.
The predicted salary is between 30000 - 42000 £ per year.
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but with peace of mind. We unlock that by being technology-led, but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. We are all about helping them to shine.
Bellrock is a technology-driven facilities and property management provider who have enjoyed rapid growth both organically and through acquisitions and mergers over the past few years. This is an IT Technician and Customer Service role based at our Leicester office. We are looking for an enthusiastic individual who has a passion for technology to join our busy IT Department with great customer service skills to support our on-site and remote employees.
The IT team provides support for over 1,500 users covering multiple sites located throughout England and Scotland. The successful candidate will have a can-do attitude, excellent phone manners, and be confident under pressure. The role will be office-based five days a week with occasional travel to other sites when required. The successful candidate will be performing general 1st and 2nd line IT support duties as part of the IT Service Desk role as well as assisting with the integrations of our most recent acquisitions.
Primarily providing hardware, software, audio-visual, and user support to onsite users while still communicating and assisting the wider IT department and remote sites via remote support. On-the-job training will be provided by means of mentoring and guidance from senior members of the team.
As a Digital Service Desk Engineer with Bellrock, you’ll do it by:
- Providing end-user IT support both in person and over the phone
- Logging, prioritising, and taking ownership of IT Service Desk tickets through to resolution
- Setting up new user accounts, profiles, and Office 365 mailboxes
- Troubleshooting and resolving issues with PCs, laptops, mobiles, conference equipment, printers, and other IT devices
- Configuring mobile and tablet devices on MDM platforms (Intune)
- Maintaining our IT Asset Register
- Installing and configuring operating systems and applications
What does it take? If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Digital Service Desk Engineer, you’ll need:
- Broad knowledge of a wide range of Information Technology systems
- Basic network troubleshooting skills
- Configuring Microsoft Windows 11 operating systems
- Ability to troubleshoot & repair hardware and software issues
- Computer imaging
- Active Directory users and computers, Security groups, and Group Policy Objects
- Microsoft Office 365 suite of applications including Teams
- Microsoft Exchange and O365 online administration
- Audio-visual and conference equipment support
- Minimum of 3 years’ experience working in an IT environment
- 5 x GCSE’s grade A-C
- ITIL Certifications advantageous
- Microsoft certifications advantageous
- Excellent interpersonal and customer service skills
- Exceptional time management
- Ability to work both independently and within a team environment
Working arrangements: We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Peat House, 1 Waterloo Way, LE1 6LP Monday to Friday 08:00-16:30.
What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity, and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing.
Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You. Apply today.
Digital ServiceDesk Engineer employer: Bellrock Group
Contact Detail:
Bellrock Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital ServiceDesk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. This will demonstrate your ability to handle the demands of the role and your commitment to providing excellent support.
✨Tip Number 3
Research Bellrock's recent acquisitions and mergers to understand their growth strategy. This knowledge can help you articulate how you can contribute to the integration of new technologies and support their expanding user base.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting hardware and software issues, especially in a fast-paced environment. Being able to share specific instances where you've successfully managed pressure will resonate well with the hiring team.
We think you need these skills to ace Digital ServiceDesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, customer service skills, and any specific technologies mentioned in the job description, such as Microsoft Windows 11 and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how your skills align with Bellrock's values and the specific requirements of the Digital Service Desk Engineer role.
Highlight Relevant Certifications: If you have any ITIL or Microsoft certifications, be sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved IT issues in previous roles. This will demonstrate your ability to troubleshoot and provide effective support under pressure.
How to prepare for a job interview at Bellrock Group
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used technology to solve problems or improve processes in previous roles. This will demonstrate that you align with Bellrock's technology-driven approach.
✨Demonstrate Customer Service Skills
Since this role involves supporting users both in person and remotely, be prepared to discuss your customer service experience. Highlight specific instances where you successfully resolved user issues and maintained a positive attitude under pressure.
✨Prepare for Technical Questions
Brush up on your knowledge of IT systems, particularly those mentioned in the job description, such as Microsoft Windows 11, Office 365, and Active Directory. Be ready to answer technical questions or even troubleshoot a hypothetical scenario during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training opportunities, and the company's future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
