Account Director (IAC)

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people‑first and technology‑led approach has helped organisations across the UK transform their estates into high‑performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award‑winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data‑led estate management at scale.

Responsibilities

• Support the Sector Director in effective and contractually compliant delivery and attainment of high‑performing service levels to specific high‑profile clients.
• Fully accountable for all commercial and operational aspects of the contracts ensuring all contractual obligations are met.
• Lead and develop a Bellrock team of ≈15 and a sub‑contracted team of ≈200, ensuring regular feedback through both formal and informal processes.
• Manage a P&L of ≈£11m, demonstrating value for money whilst managing risk and identifying opportunities for strengthening the relationship as they arise.
• Strategically develop the account in partnership with the client to offer additional services and “value add” as appropriate.
• Develop strong client relationships based on trust, providing timely responses to requests for help and support.
• Ensure continuous improvement across the contracts through effective and efficient complaint resolution by identifying root cause and corrective actions.
• Measure and monitor satisfaction across the contracts and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.
• Be the main point of escalation for the key client stakeholder and the internal team as required.
• Promote a positive health and safety culture ensuring any issues and areas of concern are managed and addressed.
• Promote the “Bellrock” culture within the business.
• Undertake any other duties reasonably assigned by the Sector Director that are consistent with the postholder’s knowledge and skills necessary for the satisfactory completion of business needs.

Qualifications & Experience

• Minimum of 10 years of management and operational experience, in client‑facing FM contracts in the public or private sector.
• Ability to achieve SC level security clearance desirable / CTC clearance as a minimum.
• Experience in managing delivery within a PFI contract.
• Experience in Soft Services delivering Security, Cleaning, Catering and Helpdesk services.
• Experience in the delivery of Strategic Integrator contracts.
• Experience in leading, coaching and developing a high‑performing team with a “hands‑on” approach.
• Full budgetary management of a P&L of ≈£11m.
• Commercial experience in delivering all contractual obligations.
• Ability to nurture a strong client relationship and organically maintain and grow a contract.
• Ensuring Health, Safety, Environmental and Sustainability objectives are met and a strong Health & Safety‑focused environment is encouraged.
• Managing multiple priorities and escalations in a challenging, fast‑paced environment.
• Data management, analysis and reporting.
• Ability to manage difficult and challenging situations / relationships.
• Ability to challenge positively and debate confidently.
• Demonstrates sound judgement and innovative thinking.
• Proactive, uses initiative in problem solving and identifying root cause.
• Strong commercial/financial acumen.
• Organised and pays attention to detail.
• Committed to developing a team and their personal development.
• Commitment to Bellrock values.

AI Fluency & Learning Mindset

We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work and deliver.

Working Arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from HM Treasury, London, SW1A 2HQ 3 days per week and 2 days working remotely.

Benefits

• 25 days annual leave plus bank holidays + 1 additional day.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• Healthcare Cashplan.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.