At a Glance
- Tasks: Create unforgettable shopping experiences and maintain stunning product displays.
- Company: Join TALES House London, a vibrant hub for African and diaspora brands.
- Benefits: Full-time role with flexible shifts, including weekends, in a dynamic environment.
- Other info: Collaborate with a close-knit team and grow your career in an exciting setting.
- Why this job: Be part of a unique retail space that blends culture, community, and creativity.
- Qualifications: Retail or customer service experience with a flair for visual merchandising.
The predicted salary is between 25000 - 31200 £ per year.
Location: Oxford Street, London
Employment Type: Full-time and Shift-based (including weekends)
About TALES House London:
TALES House London is a curated, multi‑brand experiential retail space by Bellafricana, located on Oxford Street. The space brings together a rotating selection of African and diaspora brands across fashion, beauty, lifestyle, and creative industries. More than a traditional retail store, TALES House is designed as a storytelling and discovery space where customers engage with products, people, culture, and experiences in an immersive and memorable way. The space combines retail, community, content, and culture to create a unique in‑person and digital brand experience. The space operates 7 days a week (approximately 10 am–8 pm) with a small, close‑knit team.
Job Overview:
We are seeking a passionate, customer‑focused, and detail‑oriented Retail Brand Experience Associate to join our team. This role combines exceptional customer engagement with strong visual merchandising skills to ensure customers enjoy a memorable shopping experience while the store remains visually appealing, organised, and commercially effective. The successful candidate will play a key role in delivering outstanding customer service, supporting sales growth, maintaining store presentation standards, and creating visually compelling product displays that inspire customers and drive purchases.
Responsibilities:
- Deliver exceptional customer service and create a welcoming, memorable shopping experience while supporting sales targets.
- Build strong customer relationships and confidently communicate product features, brand stories, and unique selling points.
- Maintain attractive visual merchandising displays and ensure the store consistently reflects brand standards.
- Refresh product displays, promotional areas, signage, and merchandising layouts to drive customer engagement and sales.
- Support stock management, replenishment, inventory accuracy, product tagging, and overall store organisation.
- Assist with daily store operations, including opening/closing procedures, events, activations, and promotional campaigns.
- Work collaboratively with the Retail Team Lead and wider team while representing TALES House London and Bellafricana professionally at all times.
Qualifications:
- Previous experience in retail, customer service, visual merchandising, fashion retail, or a related customer‑facing role.
- Experience creating and maintaining product displays and visual merchandising standards.
- Strong communication and interpersonal skills.
- Customer‑focused with a passion for delivering exceptional experiences.
- Good understanding of retail presentation, product placement, and customer behaviour.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast‑paced retail environment.
- Interest in fashion, lifestyle, beauty, culture, or creative brands.
How to Apply:
Apply by sending your CV to info@bellafricana.com and using the role as the subject line.
Retail Brand Experience Associate employer: Bellafricana
At TALES House London, we pride ourselves on being more than just a retail space; we are a vibrant community hub that celebrates African and diaspora brands. Our close-knit team fosters a supportive and inclusive work culture, offering opportunities for personal and professional growth in a dynamic environment. Located on the iconic Oxford Street, employees enjoy a unique blend of creativity and commerce, making every day an exciting journey in delivering exceptional customer experiences.
