At a Glance
- Tasks: Engage with patients via phone, WhatsApp, and social media to guide them through their journey.
- Company: Join Bella Vou, an award-winning cosmetic surgery clinic in Royal Tunbridge Wells.
- Benefits: Competitive salary, performance bonuses, employee discounts, and ongoing training.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference in patients' lives.
- Qualifications: Excellent communication skills and a genuine interest in cosmetic surgery.
The predicted salary is between 24000 - 28000 £ per year.
We’re growing our Patient Concierge team and are looking for an additional Patient Concierge to join us on a full-time, permanent basis. This is a great opportunity for someone who genuinely enjoys speaking to people, is confident on the phone and has a strong interest in cosmetic surgery and aesthetics.
Our Patient Concierge team are the first point of contact for many of our patients, managing new enquiries and helping patients through the early stages of their journey with Bella Vou.
The role
- Responding to new enquiries by phone, WhatsApp, email and social media
- Speaking with new and existing patients and booking consultations
- Following up with leads and helping patients take the next step
- Setting up online consultations
- Managing inbound calls and enquiries
- Providing a high level of patient care and communication throughout the enquiry process
We receive a high volume of new enquiries, so being confident, organised and comfortable working at pace is really important.
About you
- Has excellent telephone and communication skills
- Enjoys speaking to people and building rapport
- Is confident, motivated and driven
- Has excellent attention to detail and organisational skills
- Has strong written English
- Is comfortable using different computer systems and quick to learn new ones
- Has an interest in cosmetic surgery, aesthetics and the patient journey
- Has previous sales, customer service or telephone-based experience
Experience within cosmetic surgery or aesthetics is not essential as full training will be provided, but a genuine interest in the industry is important.
About Bella Vou
Bella Vou is an award-winning cosmetic surgery clinic based in the heart of Royal Tunbridge Wells. We pride ourselves on providing a highly personal patient experience, from the very first enquiry through to surgery and aftercare. Our clinic is CQC rated Outstanding, and our surgeons are recognised by leading professional associations within cosmetic surgery and aesthetics. We are a busy, growing team and are looking for someone who wants to be part of that growth and make a real difference to the patient experience.
Salary & benefits
£24,000–£28,000 basic salary + £10,000 performance bonus OTE £34,000–£38,000 Full-time, permanent position based in Royal Tunbridge Wells, averaging 42.5 hours per week across a shift pattern.
Benefits include:
- Company pension
- Employee discount
- Company events
- Full training and ongoing development
Please note that as part of the recruitment process, shortlisted applicants will be asked to complete a telephone screening assessment.
Sales Development Representative employer: Bella Vou
Bella Vou is an exceptional employer that prioritises employee development and offers a supportive work culture in the heart of Royal Tunbridge Wells. With comprehensive training provided for the Cosmetic Surgery Patient Concierge role, team members are encouraged to grow their skills while enjoying a collaborative environment that values communication and customer service excellence. The clinic's commitment to aesthetics and patient care creates a rewarding atmosphere for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Development Representative at Bella Vou, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Bella Vou. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Development Representative. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Development Representative
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Bella Vou:When writing your cover letter, make sure to tailor your message specifically for Bella Vou. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Bella Vou
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Bella Vou that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Bella Vou that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Bella Vou’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
