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- Tasks: Guide patients through consultations, bookings, and aftercare with empathy and precision.
- Company: Join Bella Vou, an award-winning cosmetic surgery clinic known for exceptional patient experiences.
- Benefits: Enjoy a competitive salary, generous holiday, and discounts on treatments after one year.
- Why this job: Be part of a supportive team that values patient care and offers in-depth training.
- Qualifications: 1 year experience in cosmetic surgery coordination and strong communication skills required.
- Other info: Opportunity for monthly commission and participation in regular team social events.
The predicted salary is between 28000 - 38000 £ per year.
Company Description
Bella Vou is a multi-award-winning cosmetic surgery clinic in Royal Tunbridge Wells, rated Outstanding by the Care Quality Commission (CQC). We specialise in advanced local anaesthetic and general anaesthetic cosmetic surgery, as well as non-surgical aesthetic treatments.
Our reputation is built on delivering a personal, safe, and exceptional patient experience—before, during, and after surgery. We pride ourselves on offering a complete, concierge-style service, and we are looking for a detail-oriented, surgical-focused Patient Coordinator to help guide patients through their entire journey.
Role Description
- This is a full-time on-site role for a Patient Coordinator located in Royal Tunbridge Wells. Act as the dedicated point of contact for each patient, guiding them through consultations, surgical booking, and aftercare
- Manage general anaesthetic and local anaesthetic bookings, including accurate scheduling and coordination.
- Ensure timely and correct booking of all relevant appointments (e.g. pre-assessments, post-op reviews)
- Communicate with patients empathetically, especially around cost, expectations, recovery, and procedure logistics
- Provide post-operative support, including next-day check-in calls and ongoing patient reassurance
- Accurately update and maintain records in our CRM
- Occasionally support front-of-house or reception tasks when required
What We’re Looking For
- Minimum 1 year experience in cosmetic surgery patient coordination
- Strong understanding of both general and local anaesthetic surgical procedures is desirable
- Exceptional attention to detail — e.g. quoting, surgical notes, overnight vs day case bookings
- Excellent written and verbal communication skills, with a compassionate approach
- Ability to manage multiple patients and timelines without compromising care
- Positive, flexible team player able to work cross-functionally with admin and clinical staff
- Comfortable using booking software and confident with email/CRM systems
- Patient-focused mindset with a passion for aesthetics and surgical excellence
What We Offer
- Salary: £28,000 + monthly commission (OTE £38,000)
- 20 days’ holiday + your birthday off
- Annual staff voucher for non-surgical treatments + 90% discount on surgical treatments (after 1 year)
- Pension scheme
- In-depth training provided
- Supportive, experienced team with a passion for delivering outstanding patient care
- Regular team social events and recognition for outstanding performance
Patient Coordinator employer: Bella Vou
Contact Detail:
Bella Vou Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Familiarise yourself with the specific procedures and treatments offered at Bella Vou. Understanding their unique approach to cosmetic surgery will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the cosmetic surgery field, especially those who have experience as Patient Coordinators. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated exceptional attention to detail and patient care. Having specific examples ready will showcase your skills and align with the expectations outlined in the job description.
✨Tip Number 4
Research common challenges faced by Patient Coordinators in cosmetic surgery settings. Being able to articulate how you would handle these challenges can set you apart from other candidates and show your proactive approach to the role.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient coordination, especially within the cosmetic surgery field. Emphasise your understanding of both general and local anaesthetic procedures, as well as your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aesthetics and surgical excellence. Mention specific experiences where you demonstrated exceptional communication skills and empathy towards patients.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing multiple patients and timelines. Include examples of how you've successfully coordinated bookings and provided post-operative support in previous roles.
Showcase Team Collaboration: Mention any experiences where you worked cross-functionally with admin and clinical staff. Highlight your ability to be a positive, flexible team player, which is crucial for this role.
How to prepare for a job interview at Bella Vou
✨Show Your Compassion
As a Patient Coordinator, empathy is key. Be prepared to discuss how you would handle sensitive patient interactions, especially regarding costs and expectations. Share examples from your past experience where you successfully supported patients through challenging situations.
✨Demonstrate Attention to Detail
This role requires exceptional attention to detail. During the interview, highlight your organisational skills and provide specific instances where your meticulousness made a difference in scheduling or patient care. Mention any tools or systems you've used to maintain accuracy.
✨Familiarise Yourself with Procedures
Having a strong understanding of both general and local anaesthetic procedures is desirable. Brush up on common surgical processes and be ready to discuss them. This will show your commitment to the role and your ability to communicate effectively with patients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and patient management skills. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly.