At a Glance
- Tasks: Lead a busy retail operation and ensure outstanding customer service.
- Company: Join a dynamic retail team focused on growth and excellence.
- Benefits: Career development, leadership opportunities, and a supportive work culture.
- Other info: Exciting chance to grow within a collaborative team.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 3+ years in retail management with strong leadership and communication skills.
The predicted salary is between 30000 - 36000 £ per year.
Full-time (40–45 hours per week, including evenings and weekends as required)
Role Overview
We are seeking an experienced and proactive
Assistant Manager to support the General Manager in the day-to-day leadership of a busy retail operation.
This role is responsible for driving operational excellence, supporting department managers, ensuring high standards across all areas of the store, and delivering outstanding customer service.
The successful candidate will also oversee the Fresh Food operation, supporting food quality, commercial performance, compliance, and team development while helping to deliver business growth.
Key Responsibilities
- Operational Leadership
- Support the overall day-to-day management of store operations.
- Deputise for the General Manager when required.
- Drive operational consistency, accountability, and high performance across all departments.
- Monitor operational KPIs and implement improvement plans.
- Ensure excellent customer service and operational standards throughout all trading periods.
- Support commercial targets including sales, labour efficiency, productivity, and waste reduction.
- Duty Management
- Lead opening, closing, and shift management procedures.
- Ensure operational issues are identified, escalated, and resolved promptly.
- Monitor completion of operational checklists and compliance documentation.
- Coach supervisors and team leaders during daily operations.
- Support and develop supervisors, team leaders, and department managers.
- Deliver coaching, performance feedback, and leadership development.
- Assist with succession planning and staff development.
- Promote teamwork, accountability, and a positive working culture.
- Commercial Performance
- Monitor sales performance, labour costs, and operational KPIs.
- Improve operational efficiency and resource planning.
- Support promotional planning and implementation.
- Provide operational reporting and performance analysis.
- Fresh Food Operations
- Lead and support the Fresh Food departments.
- Ensure compliance with food safety, hygiene, and quality standards.
- Drive sales growth, margin improvement, and waste reduction.
- Maintain excellent merchandising, availability, and product presentation.
- Support new product launches and promotional activities.
- Train and develop Fresh Food teams.
- Customer Experience
- Deliver exceptional customer service across all departments.
- Resolve escalated customer issues professionally.
- Promote a customer-focused culture throughout the business.
- Health & Safety
- Ensure compliance with all Health & Safety, food safety, and operational policies.
- Support audits and ensure corrective actions are completed.
- Promote a safe working environment for colleagues and customers.
- Communication
- Maintain effective communication across all departments.
- Support leadership meetings and operational planning.
- Encourage collaboration and consistent management practices.
Skills & Experience
- Minimum 3 years' experience in an Assistant Manager, Deputy Manager, Store Manager, or similar retail leadership role.
- Experience managing sales performance, labour costs, and operational KPIs.
- Strong leadership and people management skills.
- Experience leading teams within a fast-paced retail environment.
- Knowledge of food safety, hygiene, and compliance standards.
- Strong organisational, planning, and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and perform under pressure.
- Experience within a symbol-group retail environment.
- Food Safety Level 3 qualification (or willingness to obtain).
- Experience supporting product development or menu innovation.
- Knowledge of operational improvement and labour management.
What We Offer
- Career development and progression opportunities.
- Leadership role with operational responsibility.
- Supportive and collaborative working environment.
- Opportunity to contribute to the continued growth and success of the business.
- #J-18808-Ljbffr
Assistant Manager in Dungannon employer: Bell Recruitment
Bell Recruitment is an excellent employer, offering a supportive work culture in Bangor, Wales, where teamwork and quality are at the forefront of our operations. Employees benefit from comprehensive training and growth opportunities, ensuring they can develop their skills while contributing to the production of high-quality products. With a focus on hygiene and operational excellence, we provide a rewarding environment for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Dungannon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bell Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bell Recruitment!
We think you need these skills to ace Assistant Manager in Dungannon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bell Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bell Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bell Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bell Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
