At a Glance
- Tasks: Create unforgettable visitor experiences through engaging tours and customer interactions.
- Company: Join a vibrant Irish whiskey distillery with a rich history.
- Benefits: Full training, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to participate in events and tastings.
- Why this job: Be part of an exciting industry and share your passion for whiskey.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 20250 - 24750 £ per year.
Location: Ballynahinch, Co Down, BT27 6TZ
Hours of Work: Full-time, 40 hours per week with flexibility to work weekends
Role Overview
We are looking for an enthusiastic and engaging Brand Home Guide to create an exceptional visitor experience. You will bring the history, craft, and unique production methods of an Irish whiskey distillery to life through engaging tours and customer interactions.
Key Responsibilities
- Welcome and engage visitors, providing a warm and professional experience.
- Host guided tours and share information about the history, production, distillation, and maturation processes.
- Work within the retail gift shop as a product expert.
- Provide excellent customer service throughout the visitor experience.
- Assist with the preparation and serving of drinks in the bar.
- Maintain high standards of hygiene throughout the premises.
- Support the planning and delivery of events throughout the year.
- Build positive relationships with customers and visitors.
- Support the Sales team with events and tastings when required.
- Work collaboratively with other departments to ensure a smooth visitor experience.
- Take part in training and ongoing professional development.
Skills & Experience
- Previous customer service or hospitality experience is desirable.
- Strong communication and presentation skills.
- Confident, engaging, and professional manner.
- Passionate about delivering excellent customer service.
- Reliable, honest, driven, and open-minded.
- Willingness to learn and develop.
- Strong team player with a flexible approach.
- Full driving licence and access to a car essential.
- Flexibility to work weekends, evenings, and holiday periods.
What We Offer
- Full training provided.
- Opportunity to work within an exciting and growing industry.
- Involvement in events, tastings, and customer experiences.
- Opportunities for learning and professional development.
Brand Home Guide employer: Bell Recruitment
Join our vibrant team in Ballynahinch, where we pride ourselves on creating memorable experiences for our visitors. As a Brand Home Guide, you'll not only share the rich heritage of Irish whiskey but also benefit from comprehensive training and professional development opportunities in a supportive work culture that values teamwork and customer service excellence. With flexible working hours and involvement in exciting events, this role offers a unique chance to grow within a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Guide
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bell Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bell Recruitment
Don't be shy about reaching out to Bell Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bell Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bell Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
