At a Glance
- Tasks: Be the first point of contact for clients and guide them through our services.
- Company: Join a fast-growing law firm with a rich history since 1821.
- Benefits: Competitive salary, career development, and discounted legal services.
- Other info: Enjoy regular social events and a supportive team environment.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Strong customer service skills and a positive attitude are essential.
We are recruiting for an ambitious individual to join a new branch of New Business team, supporting our Criminal, Family and Private Client teams as the first point of contact for potential clients enquiring about our services.
This full-time Client Relationship Executive role requires someone with a strong background in customer-facing positions and a passion for delivering excellent client care.
We as a firm are naturally agile and we are happy to recruit into either the Liverpool, or Runcorn office. The nature of the role dictates that this is office base.
Bell Lamb & Joynson have been at our client's side since 1821, helping thousands of people find clear, practical legal solutions. We are one of the fastest growing traditional high street law firms across Merseyside, North Cheshire, and the surrounding areas. Service is key to our success so client focused individuals would enjoy working within this growing team.
General Responsibilities
Key Responsibilities
- Providing initial quotes
- Following up using our client relationship software
- Guiding and supporting our clients through our onboarding process
- Allocating clients to our solicitors and ensuring a high level of attention to detail
- Providing a great experience for your clients, colleagues and ambassadors is important so we need someone with a true positive, can-do attitude.
The role requires the following
- Excellent customer service and communication skills in person, by email and by phone.
- High IT competency with relevant experience in Microsoft Office and software as a service cloud application.
- Excellent organisation skills.
- Ability to work alone and as part of a team and contribute positively to team targets.
- Knowledge of legal processes would be advantageous, but full training will be provided.
- Ambition to progress. We strongly believe in the development and training of colleagues.
What we offer
- Salary up to £23,132 per annum (National Minimum Wage).
- Career development - Several team members have moved into paralegal and trainee solicitor roles, we love helping great talent grow!
- 20 days holiday + Bank Holidays per year.
- Discounted legal services for colleagues, friends and family.
- Pension
- Death in service benefit.
- 24/7 GP Access.
- Regular social events.
Additional pay
- Bonus scheme
Schedule
- Monday to Friday
Education
- A-Level or equivalent (preferred)
Experience
- Customer Service: 1 year (preferred)
- Sales: 1 year (preferred)
- Work Location: In person
Client Relationship Executive in Runcorn employer: Bell Lamb & Joynson Solicitors
Leadenhall Law Group is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. As a New Business Sales Executive, you will benefit from competitive salaries, a commission structure, and clear opportunities for career progression within a growing firm. The collaborative culture and hybrid working options ensure that you can thrive both professionally and personally while building meaningful relationships across the property sector.
Contact Details:
Bell Lamb & Joynson Solicitors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bell Lamb & Joynson Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bell Lamb & Joynson Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Executive in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bell Lamb & Joynson Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Bell Lamb & Joynson Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bell Lamb & Joynson Solicitors!
How to prepare for a job interview at Bell Lamb & Joynson Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
