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- Tasks: Lead service transitions and ensure smooth onboarding for Bell's customers.
- Company: Join a leading telecom company focused on service excellence.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences through effective service delivery.
- Qualifications: 5+ years in service transition with strong relationship management skills.
- Other info: Dynamic role with opportunities to improve internal processes and service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Responsible for Transition / Exit and Service Readiness for all services delivered to Bell’s Customers.
Location: Remote – with some travel when required.
Scope: All services delivered across one or multiple practice(s). The Service Excellence, Design and Transition Department sets the standards for service design, transition, and delivery for Bell. The Transition Manager engages throughout the pre-sales stage through to delivery / service commencement or decommission to ensure all services are designed, configured, and transitioned using a standard approach and acceptance criteria. The Transition Manager is experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service.
Responsibilities
- Service Design: Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements. Work with pre-sales and sales department and customers and vendors (where applicable) to develop proposal, RFP responses and create Statement of Works prior to business approval.
- Service Transition: Design and implementation of the service in accordance with the Bell Service Transition processes. Act as the focal point of contact and work with all impacted departments to ensure support readiness. Reporting progress to key stakeholders in a timely manner highlighting service and financial progress, dependencies, and risks. Ensuring all commercials, support and financial documentation is in place for the continued successful delivery of the service in accordance with the agreed processes, policies, and artefacts.
- Service Readiness: Development of service readiness plans, testing completion and test result production. Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement. Obtain Go / No Go approval from the customer and Bell practices.
- Continuous Service Improvement: Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the service owner at the end of the transition. Ensure lessons learned are documented throughout the transition and shared with the relevant internal teams for resolution and are recorded in the ITSM tools. Support the continuous improvement of Bell’s internal processes and service delivery.
Qualifications
- Minimum of 5 years’ service transition experience, managing service transitions, plans, and multiple onboarding technical teams.
- Experience within a service delivery / operations capacity.
- Ability to translate contracts to align with service requirements and processes.
- Strong relationship management skills that aid successful knowledge transfer and service readiness.
- ITIL4 Foundation Level.
- Excellent planning and forecasting skills and ability to manage risks.
- Prior experience in working for a managed service provider is desired but not essential.
- Communication (written and verbal), presentation, facilitation, and administration skills.
- Process orientated with experience in developing and implementing processes.
- Ability to deal with high pressure to ensure positive outcomes.
- Flexible approach to assignment of tasks and the ability to adapt to meet changing business needs.
- Self-motivated.
- The ability to communicate in a clear and concise manner to all levels in a variety of different mediums.
Transition Manager employer: Bell Integration
Contact Detail:
Bell Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Transition Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their transition processes and be ready to discuss how your experience aligns with their needs. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your service transition experience and how you've managed risks and relationships in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transition Manager role. Highlight your service transition experience and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past experiences that demonstrate your ability to manage service transitions effectively.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bell Integration
✨Know Your Transition Processes
Make sure you brush up on your knowledge of service transition processes, especially those relevant to the role. Be ready to discuss how you've successfully managed transitions in the past and what methodologies you used. This will show that you understand the core responsibilities of the Transition Manager position.
✨Showcase Your Relationship Management Skills
Since this role involves working with various stakeholders, be prepared to share examples of how you've built strong relationships in previous roles. Highlight any specific instances where your relationship management skills led to successful outcomes, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Continuous Improvement Mindset
The job description mentions continuous service improvement, so come prepared with examples of how you've implemented improvements in past roles. Discuss any lessons learned from previous transitions and how you’ve applied those insights to enhance service delivery.
