Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform data into insights that enhance service delivery and customer experience.
- Company: Join Bell, a company that values collaboration and diversity.
- Benefits: Enjoy competitive salary, flexible remote work, and extensive training opportunities.
- Why this job: Make a real impact by driving process improvements and enhancing service quality.
- Qualifications: Bachelor's degree in data analytics or related field; strong analytical and communication skills.
- Other info: Be part of a friendly, inclusive culture with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.
Responsibilities
- Data Analytics: Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement. Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences.
- Stakeholder Collaboration: Partner with service desk leadership, IT operations, and business stakeholders to define data requirements and priorities. Act as the primary liaison for analytics initiatives, ensuring alignment with organisational objectives and ISO standards. Facilitate workshops and engagement sessions to promote data literacy and evidence-based decision-making.
- KPI Management: Define, track, and report on KPIs for Service Desk operations, including SLA compliance, resolution times, and customer satisfaction. Establish a robust reporting framework to monitor performance and drive continual service improvement. Provide insights that inform resource planning, rota optimisation, and operational efficiency.
- Data Engineering: Build and maintain scalable data pipelines and reporting infrastructure to support current and future analytics needs. Ensure data integrity, security, and compliance with governance standards. Evaluate and recommend tools and technologies to enable automation and advanced analytics capabilities.
- Culture & Leadership: Champion a data-driven culture across the Service Desk and IT teams, promoting transparency, collaboration and continuous improvement. Actively demonstrate company values – Honesty & Integrity, Open & Straightforward, One Version of Events, Agile & Responsive, Friendly & Inclusive in all interactions and decision making. Lay the foundations for future growth of the Data & Analytics function, including documentation, process design and mentoring future hires.
Qualifications
- Ability to translate sometimes complex data into clear, actionable insights.
- Skilled at presenting findings in a compelling way that drives decision making.
- Strong interpersonal skills to build trust and collaborate effectively across teams.
- Analytical mindset with the ability to propose practical solutions.
- Comfortable working with ambiguity and creating clarity from complexity.
- Ensure accuracy and integrity with data analysis and reporting.
- Encourages knowledge sharing and cross-functional engagement.
Required Skills & Qualifications
- Bachelor's degree in data Analytics, Computer Science, IT or related field.
- Proven experience in data analytics and reporting within IT Service Management environments.
- Technical skills, advanced experience in SQL, PowerBI, Tableau, Excel, Python, ServiceNow reporting etc.
- Knowledge of ITIL principles and ISO service management standards.
- Excellent stakeholder management and communication skills.
What We Care About
At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business. We value diversity and seek to employ a workforce representative of the markets that we serve, ensuring that all staff have the opportunity to thrive within a friendly and inclusive environment.
Why Join Bell
- We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses.
- Competitive Salary.
- Flexible remote working.
- A generous company pension.
- 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days.
- Healthcare and dental insurance.
- Life assurance.
- Cycle to work scheme.
- A diverse and inclusive work culture.
- Modern vibrant workplaces.
- Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre.
Service Reporting Manager employer: Bell Integration
Contact Detail:
Bell Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Reporting Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Bell. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into data analytics trends. Brush up on your SQL, PowerBI, and Tableau skills, and be ready to showcase how you've turned complex data into actionable insights in past roles.
✨Tip Number 3
Show off your soft skills! Being a Service Reporting Manager isn’t just about crunching numbers; it’s about collaboration. Be ready to discuss how you've built trust and worked with stakeholders to drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Bell.
We think you need these skills to ace Service Reporting Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in data analytics and reporting. We want to see how your skills align with the role of Service Reporting Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Skills: Since this role requires advanced experience in tools like SQL, PowerBI, and Tableau, be sure to mention your proficiency with these technologies. We love seeing specific examples of how you've used them to drive insights and improvements in past roles.
Communicate Clearly: Remember, you’ll need to translate complex data into actionable insights for various audiences. Use clear and concise language in your application to demonstrate your ability to communicate effectively. We appreciate straightforwardness and clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bell!
How to prepare for a job interview at Bell Integration
✨Know Your Data Inside Out
As a Service Reporting Manager, you'll be expected to transform operational data into insights. Brush up on your data analytics skills and be ready to discuss how you've used tools like SQL, PowerBI, or Tableau in past roles. Prepare examples of how you've identified trends or improved service delivery through data.
✨Showcase Your Stakeholder Skills
This role involves collaborating with various teams. Think about times when you've successfully partnered with stakeholders to define data requirements or drive initiatives. Be prepared to share specific examples that highlight your interpersonal skills and ability to build trust across teams.
✨Demonstrate Your Analytical Mindset
The interviewers will want to see your analytical thinking in action. Prepare to discuss complex problems you've solved using data. Practice explaining your thought process clearly and concisely, as you'll need to translate complex data into actionable insights for both technical and non-technical audiences.
✨Embrace the Company Culture
Familiarise yourself with the company's values and culture. Be ready to discuss how you embody these values in your work. Show enthusiasm for promoting a data-driven culture and continuous improvement, and think of ways you can contribute to fostering an inclusive environment within the team.
