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For Companies At a Glance
- Tasks: Lead service transitions and ensure smooth onboarding for Bell's customers.
- Company: Join a leading telecom company focused on service excellence.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences through effective service delivery.
- Qualifications: 5+ years in service transition with strong relationship management skills.
- Other info: Dynamic role with opportunities to improve internal processes and service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Responsible for Transition / Exit and Service Readiness for all services delivered to Bell's Customers.
Location: Remote – with some travel when required.
Scope: All services delivered across one or multiple practice(s). The Service Excellence, Design and Transition Department sets the standards for service design, transition, and delivery for Bell. The Transition Manager engages throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned using a standard approach and acceptance criteria. The Transition Manager is experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service.
Responsibilities
- Service Design: Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements.
- Work with pre-sales and sales department and customers and vendors (where applicable) to develop proposal, RFP responses and create Statement of Works prior to business approval.
- Service Transition: Design and implementation of the service in accordance with the Bell Service Transition processes. Act as the focal point of contact and work with all impacted departments to ensure support readiness.
- Reporting progress to key stakeholders in a timely manner highlighting service and financial progress, dependencies, and risks.
- Ensuring all commercials, support and financial documentation is in place for the continued successful delivery of the service in accordance with the agreed processes, policies, and artefacts.
- Service Readiness: Development of service readiness plans, testing completion and test result production. Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement. Obtain Go / No Go approval from the customer and Bell practices.
- Continuous Service Improvement: Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the service owner at the end of the transition. Ensure lessons learned are documented throughout the transition and shared with the relevant internal teams for resolution and are recorded in the ITSM tools. Support the continuous improvement of Bell's internal processes and service delivery.
Qualifications
- Minimum of 5 years' service transition experience, managing service transitions, plans, and multiple onboarding technical teams.
- Experience within a service delivery/operations capacity.
- Ability to translate contracts to align with service requirements and processes.
- Strong relationship management skills that aid successful knowledge transfer and service readiness.
- ITIL4 Foundation Level.
- Excellent planning and forecasting skills and ability to manage risks.
- Prior experience in working for a managed service provider is desired but not essential.
- Communication (written and verbal), presentation, facilitation, and administration skills.
- Process orientated with experience in developing and implementing processes.
- Ability to deal with high pressure to ensure positive outcomes.
- Flexible approach to assignment of tasks and the ability to adapt to meet changing business needs.
- Self-motivated.
- The ability to communicate in a clear and concise manner to all levels in a variety of different mediums.
Transition Manager in London employer: Bell Integration
Contact Detail:
Bell Integration Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Transition Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service transition and management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in service design and transition. Use specific examples that demonstrate your skills and how they align with the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Transition Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transition Manager role. Highlight your experience in service transition and how it aligns with our needs at Bell. We want to see how you can bring your unique skills to the table!
Showcase Your Experience: Don’t just list your previous jobs; tell us about specific projects where you managed service transitions. Use examples that demonstrate your planning, risk management, and relationship-building skills. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point—just like we do in our service delivery!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Bell Integration
✨Know Your Transition Processes
Make sure you brush up on your knowledge of service transition processes, especially those relevant to the role. Be ready to discuss how you've successfully managed transitions in the past and how you can apply that experience to Bell's specific needs.
✨Showcase Your Relationship Management Skills
Since this role requires strong relationship management, think of examples where you've built successful partnerships with stakeholders. Prepare to share how you facilitated knowledge transfer and ensured service readiness through effective communication.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about potential challenges in service transitions and how you would address them, demonstrating your planning and risk management abilities.
✨Highlight Continuous Improvement Initiatives
Be ready to discuss any continuous improvement initiatives you've led or contributed to in previous roles. This shows your commitment to enhancing service delivery and aligns with Bell's focus on capturing service improvements throughout transitions.
