At a Glance
- Tasks: Transform data into insights that enhance service delivery and customer experience.
- Company: Join Bell, a company that values collaboration and diversity.
- Benefits: Enjoy flexible remote work, competitive salary, and generous annual leave.
- Other info: Access to 5000+ training courses and excellent career growth opportunities.
- Why this job: Make a real impact by driving process improvements with data analytics.
- Qualifications: Experience in data analytics and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.
Responsibilities
- Data Analytics
- Design and deliver advanced analytics to identify trends, recurring issues, and opportunities for service improvement.
- Define and implement best practices for data collection, storage and analysis.
- Develop predictive models and insights to support proactive problem management.
- Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences.
- Stakeholder Collaboration
- Partner with service desk leadership, IT operations, and business stakeholders to define data requirements and priorities.
- Act as the primary liaison for analytics initiatives, ensuring alignment with organisational objectives and ISO standards.
- Facilitate workshops and engagement sessions to promote data literacy and evidence-based decision-making.
- KPI Management
- Define, track, and report on KPIs for Service Desk operations, including SLA compliance, resolution times, and customer satisfaction.
- Establish a robust reporting framework to monitor performance and drive continual service improvement.
- Provide insights that inform resource planning, rota optimisation, and operational efficiency.
- Data Engineering
- Build and maintain scalable data pipelines and reporting infrastructure to support current and future analytics needs.
- Ensure data integrity, security, and compliance with governance standards.
- Evaluate and recommend tools and technologies to enable automation and advanced analytics capabilities.
- Culture & Leadership
- Champion a data-driven culture across the Service Desk and IT teams, promoting transparency, collaboration and continuous improvement.
- Actively demonstrate company values in all interactions and decision making.
- Lay the foundations for future growth of the Data & Analytics function, including documentation, process design and mentoring future hires.
Qualifications
- Ability to translate sometimes complex data into clear, actionable insights.
- Skilled at presenting findings in a compelling way that drives decision making.
- Strong interpersonal skills to build trust and collaborate effectively across teams.
- Analytical mindset with the ability to propose practical solutions.
- Comfortable working with ambiguity and creating clarity from complexity.
- Ensure accuracy and integrity with data analysis and reporting.
- Encourages knowledge sharing and cross-functional engagement.
Required Skills & Qualifications
- Bachelor's degree in data Analytics, Computer Science, IT or related field.
- Proven experience in data analytics and reporting within IT Service Management environments.
- Technical skills, advanced experience in SQL, PowerBI, Tableau, Excel, Python, ServiceNow reporting etc.
- Knowledge of ITIL principles and ISO service management standards.
- Excellent stakeholder management and communication skills.
What we care about:
At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business. We value diversity! We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.
Why join Bell:
- We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses.
- Competitive Salary.
- Flexible remote working.
- A generous company pension.
- 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
- Healthcare and dental insurance.
- Life assurance.
- Cycle to work scheme.
- A diverse and inclusive work culture.
- Modern vibrant workplaces.
- Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre.
Service Reporting Manager in London employer: Bell Integration
At Bell, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Service Reporting Manager, you will benefit from extensive internal development opportunities, flexible remote working arrangements, and a competitive salary, all while contributing to a data-driven environment that values transparency and continuous improvement. Join us in a modern workplace where your insights will directly impact service delivery and customer experience, supported by a generous benefits package including healthcare, dental insurance, and a robust pension plan.
StudySmarter Expert Advice🤫
We think this is how you could land Service Reporting Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your data analytics projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to data analytics and service management. We recommend using the STAR method to structure your answers – it helps you stay clear and concise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Reporting Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in data analytics and IT service management. We want to see how your skills align with the role of Service Reporting Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:When writing your application, emphasise your ability to transform complex data into actionable insights. Use specific examples from your past work to demonstrate how you've successfully driven process improvements or enhanced service delivery.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bell Integration
✨Know Your Data Inside Out
As a Service Reporting Manager, you'll be expected to transform operational data into insights. Brush up on your data analytics skills and be ready to discuss how you've previously identified trends or solved problems using data. Prepare examples that showcase your ability to translate complex data into actionable insights.
✨Showcase Your Stakeholder Skills
This role involves collaborating with various teams. Think about times when you've successfully partnered with stakeholders to define data requirements or drive initiatives. Be prepared to share specific examples of how you’ve built trust and facilitated workshops to promote data literacy.
✨Demonstrate Your Technical Proficiency
Familiarise yourself with the tools mentioned in the job description, like SQL, PowerBI, and Tableau. During the interview, highlight your experience with these technologies and how you've used them to create dashboards or reports that improved service delivery.
✨Emphasise Your Problem-Solving Mindset
The ability to propose practical solutions is key for this role. Prepare to discuss situations where you've tackled ambiguity and created clarity from complexity. Share how your analytical mindset has led to process improvements or enhanced customer experiences in previous roles.
